Customer and Quality Manager for the PLEXUS-Health Platform

Technical, Logistics

Customer and Quality Manager for the PLEXUS-Health platform

The PLEXUS-Health (PLX) platform, based in Bussigny, is looking for a customer and quality manager at a work rate between 80% and 100% (fixed-term contract).

The position is to be filled from 01.03.2026, or as agreed, for a duration of about 24 months.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals and one of the best in the world according to the 2025 ranking by Newsweek magazine. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading and European-scale role in medical care, medical research, and education.

The Hospital Logistics Department (LOH) is tasked with ensuring that care, teaching, and research units can fully focus on their core business by providing and developing efficient logistical operating services (disinfection and maintenance, patient transfers, sterilization, catering, goods transport, stock management, etc.).

The joint Vaud-Geneva logistics platform PLEXUS-Health (PLX) brings together the central warehouse activities of CHUV and HUG at the Bussigny logistics site. Its primary mission is to efficiently supply high-turnover medical and non-medical consumables to the two hospitals. It also provides its expertise to the hospital distribution chain (computerization, automation).

Mission

• You manage and develop customer relationships to ensure their long-term satisfaction
• You collect customer requests and ensure their processing within the given deadlines
• You resolve incidents in collaboration with internal and external teams through a quality approach
• You undertake initiatives with customers to improve satisfaction and the platform's image
• You conduct preventive exercises within the quality management system (traceability, sampling...)
• You feed the unit's performance indicators and lead customer reviews and visits
• You manage and analyze quality non-conformities in collaboration with various stakeholders
• You contribute to maintaining good practices, notably through quality controls/audits on products and processes
• You provide support to procurement managers in case of absence or overload.

Profile

• You hold a CFC as a logistician or commercial employee or an equivalent qualification
• You have 2 years of professional experience in an administrative role including customer service
• You have training or certification in quality (Lean, Six Sigma...)
• You have 2 years of professional experience in quality control in industry (medical or pharmaceutical, an asset)
• You have good knowledge of using an ERP (sales module or equivalent)
• You master common office tools, especially Excel (tables, filters, basic functions),
• You have a good sense of organization and priority management
• You possess excellent interpersonal skills and a very good team spirit.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-notch social benefits, 20 days paternity leave and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on electric bike purchases)
• Quality hotel-style company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Mr. Eric RAYER, head of the procurement and customer unit, at 079 553 16 85.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

CHUV applies the highest quality requirements in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We thank placement agencies in advance to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.