SAP Master Key User Sales & Service International
V-ZUG AG
Zug
Key information
- Publication date:21 November 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Zug
Job summary
Join V-ZUG in Zug with the option for remote work. Be part of a dynamic team!
Tasks
- Act as the go-to person for all SAP topics in Sales & Service.
- Ensure process quality in SAP and drive continuous improvement.
- Define requirements with IT and implement using agile methods.
Skills
- You have a commercial or technical education with SAP S/4HANA training.
- Strong SAP end-user knowledge, especially in SD and CS modules.
- Excellent communication skills in German and English.
Is this helpful?
You work full-time (100%) in Zug – with the possibility to work partially remote
This position offers you
- You are the central contact person for all SAP topics in the Sales & Service area and ensure that our international markets operate smoothly in our end-to-end processes
- You ensure process quality in SAP, identify weaknesses, and actively drive continuous improvement (CIP) at headquarters and in international markets
- You define new requirements and optimizations together with IT and Business Process Owners and accompany their implementation according to agile methodology (SAFe Agile)
- You coordinate change requests – from requirements through testing to implementation – and communicate changes clearly to key and end users
- You are responsible for the international key user community in Sales & Service: coordinating support, training, and process documentation and ensuring knowledge transfer
- You lead spare parts management for international markets – from order entry through disposition to invoicing and delivery
- You work closely with sales, customer service, IT, product content data management, and international markets to optimally align processes and systems
- You implement price adjustments for international markets
You bring the following to the position
- You have completed commercial or technical training and further education in SAP S/4HANA and ideally in agile project methods
- You have very good SAP end-user knowledge (ideally in SD, CS, and material master (MM) or related modules) and bring project management experience
- You have experience in developing and documenting business requirements and know how to present technical topics understandably for different target groups
- You are familiar with international sales and service processes and have experience in international trade – especially in invoicing, credit notes, and commercial law issues
- You communicate clearly, bring teams together, and act as a bridge between business, customers, and IT – motivating, solution-oriented, and with enthusiasm for change
- You think globally, continuously develop yourself, and question existing processes to make them more efficient and customer-oriented
- Service and customer orientation are a matter of course for you – you know the needs of your internal and external partners and approach them with foresight and pragmatism
- You speak very good German and English and present your topics convincingly at all levels
Not convinced yet? V-ZUG offers you more than just a job
What are you waiting for?
Tanja Geissmann, Talent Acquisition Partner, will gladly explain the details.
Direct dial 058 767 85 80.
We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers still be submitted, we do not pay any placement fees.
All clear? Then apply now!
V-ZUG Service & Support International
Our Service & Support International team ensures that V-ZUG's Swiss premium quality is experienced not only at home but worldwide. With profound knowledge of our household appliances, we competently, efficiently, and with a clear goal advise international service and support organizations: excellence in every service deployment, everywhere in the world.
