Rotating Receptionist - Geneva, Switzerland

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel des Bergues is Geneva’s first hotel, a monument combining contemporary and classic decoration, on the lakefront, the old town and the famous banking district with a breathtaking view of the Jet d’Eau. A modern Spa and a dynamic F&B operation complete the exceptional service provided by our extraordinary team.

Job Summary

The rotating receptionist is in constant contact with guests and staff and always reflects the image of the hotel. They respond to all internal and external requests of the establishment. They must meet the needs of guests and be aware of the information disseminated at the hotel. The rotating receptionist must constantly show a professional and positive attitude towards guests and colleagues.

They must have a perfect knowledge of the establishment with its different services offered and know how to explain them. The rotating receptionist must also have great availability and flexibility in terms of working hours. Mastery of computer tools such as Opera (PMS) and the Office package is required as well as proficiency in English and French. A third language is preferred. They will cover night shifts during the night audit’s rest/vacation periods.

Main Responsibilities

Role:

- Respond to all guest requests accurately and quickly. Interaction with the guest will be in person and by phone/email/chat.

- Coordinate arrivals, departures, and billing requirements. Block rooms for arrivals and ensure any discrepancies are resolved.

- Responsible for the daily reception checklist

- Resolve guest complaints from all hotel areas, manage all guest interactions with the highest level of hospitality and professionalism, respond to special requests as far as possible;

- Assist guests with all requests regarding hotel services, opening hours, key hotel staff, internal events, directions, etc.

- Ensure all financial and credit procedures are followed. During an office shift, follow up on credit issues.

- Review all payments, discounts, petty cash reimbursements, and direct billings.

- Check guest arrivals and departures efficiently and friendly, using the guest’s name whenever possible.

- Ensure the guest is assigned the requested room type and the correct rate is charged.

- Organize luggage delivery to the room. Deliver the correct keys to the guest. Guest check-out at the end of the stay.

- Verify guest satisfaction, collect keys

- Settle the bill accurately by credit card or cash transaction.

- Use a variety of computer systems to register guest arrivals and departures, execute daily reports, select and block rooms for arriving guests.

- Work harmoniously and professionally with colleagues and managers.

- The position requires flexibility on this rotating post which can vary between 3 nights and 2 days per week.

Only Swiss nationality, Swiss residency authorization or EU citizens will be considered.

This job description is not exhaustive. The holder may be required to perform other tasks.