Clerk as Employee Telephone Triage 60%

Key information

  • Publication date:07 October 2025
  • Workload:60%
  • Contract type:Permanent position
  • Place of work:Zürich

Job summary

Tox Info Suisse offers a vital emergency hotline in Switzerland. Join a dedicated team providing essential support in a dynamic work environment.

Tasks

  • Conduct emergency phone triage in multiple languages.
  • Perform general secretarial tasks and manage emails.
  • Prepare reports for doctors and maintain the database.

Skills

  • Experience as MPA, pharmacist, or similar in the medical field.
  • Strong communication skills in German and French required.
  • Proficiency in digital tools and a service-oriented mindset.

Is this helpful?

Tox Info Suisse (www.toxinfo.ch) operates the emergency number 145 in Switzerland. Doctors and other medical professionals provide daily around-the-clock telephone advice on poisonings caused by chemicals, medications, toxic plants, mushrooms or animals, as well as drugs and much more. At our location, in the heart of Zurich with around 50 employees, we offer immediately or by arrangement an interesting position and a varied range of tasks as a clerk as an employee in telephone triage 60% to a medically knowledgeable, open-minded personality. The main tasks include:
  • Telephone triage in emergency service in the languages German (65% of calls), French (30% of calls), English (5% of calls) and Italian (2.5% of calls)
  • General secretarial work
  • Processing incoming emails
  • Preparing and sending dispatch reports to doctors
  • Requesting discharge reports from doctors/hospitals
  • Maintaining the database
  • Supporting projects within the administration
The requirements for the future position holder are:
- Training as MPA, druggist, pharmaceutical assistant or equivalent training or experience in the medical field - Good communication skills in German and French are mandatory, Italian and English are an advantage
  • Familiarity with computers and the use of digital communication tools
  • Impeccable manners, empathy and service mentality
  • High quality standards and discretion
  • Working days in shift work Wed + Fri / 07:30 - 22:00 (no home office)
Our offer is also aimed at returnees who can be enthusiastic about working in our institution. Have we aroused your interest? Then we look forward to receiving your complete application documents (CV, training and further education certificates, work references) at recruiting@toxinfo.ch. For information about this job posting, please contact our team leader, Aileen Wieser-Heller, at 044 251 51 51. We look forward to meeting you.

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