People Operations & Services Specialist (f/m/d)

People Operations & Services Specialist | Full Time | St. Gallen, Switzerland

As a People Operations & Services Specialist, you’ll play a key role in supporting employees throughout their journey at Meteomatics, from onboarding to off-boarding and everything in between.

You’ll combine strong HR administration and compliance skills with a passion for improving processes, systems, and employee experience through technology, automation, and smart service delivery.

You’ll work closely with the Lead of People Operations & Services and collaborate across HR, Finance, IT, and Workplace Management to ensure smooth and compliant operations across all Meteomatics locations.

Your responsibilities

1. HR Administration & Employee Lifecycle

• Independently manage all personnel administration tasks from onboarding to offboarding.
• Prepare employment contracts, amendments, references, and HR-related documents.
• Maintain accurate employee data and records in HRIS systems.
• Ensure compliance with Swiss labor, tax, and social security regulations, while supporting coordination across international offices.
• Act as the first point of contact for employees on HR administrative matters, ensuring timely, high-quality support.

2. Self-Service & Employee Support

• Build and maintain self-service resources such as FAQs, chatbots, and employee knowledge bases.
• Manage frontline employee support inquiries and ensure efficient escalation to specialized HR teams when needed.

3. Process Optimization & Continuous Improvement

• Document, standardize, and continuously improve HR processes to increase efficiency and scalability.
• Support the definition of service-level agreements (SLAs) and KPIs for People Services.
• Support HR projects related to digitalization, process improvement, and compliance.

4. HR Systems & Technology

• Support evaluation, implementation, and optimization of HR systems (e.g., HRIS, case management, employee portals).
• Ensure accurate data maintenance, system documentation, and smooth integrations with other business systems.

Your Profile Experience & Education

• Completed HR Assistant certification (Personalassistent/in) or higher qualification.
• 2-4 years of professional experience in HR administration, People Operations, or employee services.
• Solid knowledge of Swiss labor, payroll, and social insurance regulations. -Experience with labor law in Germany, Norway, the UK, or the US is a strong plus.
• Experience with HRIS systems, case management, or employee portals.
• Track record in defining or improving HR processes and documentation.

Your Technical & Analytical Skills

• Comfortable working with HR technology, automation tools, and AI-driven support systems.
• Strong data accuracy, organization, and documentation skills.
• Ability to manage multiple priorities and drive projects to completion.
• Proficient with Office and collaboration tools Personal Attributes.
• Service-minded: You genuinely enjoy helping others and improving employee experience.
• Detail-oriented: You manage information and data with precision.
• Proactive & accountable: You take ownership and follow through.
• Tech-curious: You enjoy using technology to make work more efficient and user-friendly.
• Collaborative: You work well across departments and in international teams.
• Adaptable: You thrive in a fast-paced, growing environment and handle change with ease.

Nice to Have:

• Experience with AI chatbots, conversational AI, or automation in HR.
• Familiarity with ITIL or HR service management frameworks.
• Previous experience in tech or SaaS environments.
• Fluency in English; German is a strong plus.

What we offer

• Innovative and future-oriented products and solutions for successful sales
• Flat hierarchies and the opportunity to help shape the success of Meteomatics
• Short and fast decision-making processes
• Profit sharing, opportunities for further training
• An interesting field of work with insights into companies in various industries
• A motivated and international team of colleagues

Meteomatics is a world-leading provider of weather and climate data, passionate about transforming and growing the application of weather information worldwide. We want people who share our mission to help organizations access accurate weather forecasts to realize their business goals and protect lives and property.

As part of our team, you will have a unique and exciting opportunity to help our valued customers gain weather insights across a wide range of use cases, around the globe.

Still reading?

We are looking forward to your application!