Customer Insights Intern

About the job

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Are you ready for the next step in your career and want to seize the opportunity to become part of the success story of one of the world's most comprehensive and broadly positioned manufacturers of chemical products?

We have an exciting opportunity for a Customer Insights Intern - 12 Months.

Job Description

• Promote and help increase awareness of internally available customer insight resources 
• Speak with teams to understand what matters to them and how to link their priorities to customer insights 
• Work with customer related data and information, drawing out clear, actionable insights 
• Support customer understanding initiatives (surveys, qualitative feedback, sentiment analysis, etc.) 
• Identify trends, patterns, and opportunities to improve the customer experience 
• Create insight summaries, visualizations, and recommendations for internal stakeholders 
• Contribute to the further development of customer satisfaction programs 
• Explore approaches for estimating customer lifetime value (CLV) and related KPIs 
• Support adhoc research and analysis requests

Qualifications

• Curiosity and a genuine interest in understanding customers 
• Currently studying or recently graduated 
• A solid understanding of data analysis (Excel, Power BI) and an interest in developing these skills further 
• Ability to interpret data and communicate conclusions in a simple, structured way 
• Ability to simplify information and focus on what matters most 
• A collaborative mindset and openness to working with different teams 
• Proactive, organized, and comfortable working with both quantitative and qualitative information 
• Enjoyment of exchanging ideas and exploring different perspectives

Additional Information

We look forward to receiving your direct online application.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.