Sr Manager, Global Business Management CTD (Remote)

Work Schedule

Environmental Conditions

Job Description

Title: Sr Manager, Global Business Management CTD (Remote)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives - Global (REMOTE)

The position is fully remote and can be based in Allentown, PA; Horsham, UK; Basel, CH; or Bleiswijk, Netherlands. CTD partners with pharmaceutical and biotech customers around the world ensuring the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting."

Discover Impactful Work: ​

The Sr Manager, Global Business Managment CTD will make an impact by building and leading all aspects of the business relationship with existing key accounts by acquiring insight into the client’s organization and business demands along with the network perspective relevant to the client's business to ensure the overall approach is client rather than site focused. Leading the key client business review meetings and may delegate to the team to lead these meetings, ensures that all client Account Receivables are maintained current, ensures all issues are handled promptly and that all communications are timely and accurate, including the quarterly Client Service reports. Ensuring client and CTD are operating in compliance with Contracts (MSA).

A Day in the Life:

Client Experience and Relationship Management:

• Global CTD project portfolio oversight with sponsorship.

• Multi-Site Support and problem solving with focus on shared customers, standard methodologies, and urgent needs.

• Serves as the leader in assigned site business activities, representing the client interests, while improving the site financial position.

• Lead above site client operational business strategy, and CAS and implements consistent approach to critical touch points with client.

• Coordinates between other Business Units as appropriate, site agnostic.

• Increases visibility of ongoing activities, issues, and successes to executive team and establishes cadence to maintain internal governance and executive reporting.

• Supports major contract negotiations and agreements.

New Business Development – Portfolio Growth Business Expansion:

• Uses connections with existing key customers to find opportunities to grow the commercial packaging business across the network.

• Partner with Sales to identify, assess and implement new business opportunities related to existing key clients.

• Support complex deals and enable customer value proposition definition.

• Participant and informant on network initiatives for clients and strategic deals

• Completes and lead commercial assessments and negotiates quotations for technical changes and in response to customer requests for additional services outside of the implemented Master Services Agreement.

• Drive pricing strategy for key opportunities, bridging business and customer points of view.

Financial and Forecast Management:

•  Leadership role in preparing, analyzing, and running the mid and long-term demand planning process’ for the CTD Commercial network ensuring client’s forecasts are represented accurately in S&OP process and are posted into planning model.

• Understand changes, risks, and opportunities to demand forecasts by exploring marketplace and assembling business intelligence to build Demand and Business Plans.

• Strategic portfolio analysis to optimize portfolio mix and find opportunities for improved profitability by coordinating and aligning network optimization initiatives.

Talent and Team Management

• Engages, coaches, enables outstanding performance within the Team.

• Identifies, attracts, motivates, and retains outstanding talent.

• Develops meaningful development opportunities and provides mentorship.

Interaction and Influence:

• Regularly interacts with internal and external executive level management requiring negotiating of critical matters. The role has significant influence on the business results and is influencing companywide strategy development!

Keys to Success:

Education

• Bachelors of Science or BA Business degree, or other related field required.

Experience

• A minimum of 6-8 years of related work experience required.

• Proven Customer Relationship Management experience.

• Proven track record of leading complex service oriented technical portfolios.

• Experience in Program and Business management with external client-facing responsibilities.

• Pharmaceutical or Contract Manufacturing shown experience strongly preferred.

Knowledge, Skills, Abilities

• Requires strong eye for business including the ability to understand the manufacturing process and how cost impacts the overall business.

• Requires interpersonal skills and the ability to lead and work in teams including client services, technical, planning, and financial disciplines.

• Requires excellent analytical and organizational skills.

Travel

• 10-20% Travel to US and EU

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.