Customer Care Agent (front-office service) (m/f/d)
Crissier
Key information
- Publication date:27 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Crissier
Job summary
Join Hoval as a Customer Care Agent in Crissier, Switzerland! Be part of a leading tech company in heating and cooling solutions.
Tasks
- Provide optimal customer service and coordinate specialist assignments.
- Manage phone inquiries from clients and prepare service offers.
- Oversee service reports and manage service mandates and invoices.
Skills
- Experience in commercial roles; planning and technical affinity preferred.
- Strong organizational skills and customer-oriented personality.
- Familiarity with Microsoft Office and SAP applications.
Is this helpful?
Customer Care Agent (front-office service) (m/f/d)
- Customer Service / Technical Service
- Crissier
- Switzerland
As a leading technology company, Hoval has been inspiring people for decades with pioneering system solutions for heating and air conditioning technology. To be able to offer our extensive range of services, we need motivated people who are happy to be the first point of contact for our customers and our service technicians.
You will be responsible, within a team at our regional center in Crissier, for optimal customer service and the coordination of professional assignments of service specialists.
Activities:
- Optimal planning of service technicians' activities
- Telephone reception for customer requests (professional and private)
- Preparation of offers
- Processing of service orders and invoices
- Supervision and processing of intervention reports
We offer you:
- Varied and responsible tasks in a successful and progressive family business
- A hub function with extensive skills
- An open and dynamic team
- Attractive employment conditions
Your profile:
- Good professional experience in the commercial field
- Organizational talent with initial experience in planning field interventions and an affinity for heating technology
- Familiarity with common Microsoft Office and SAP applications
- Service-oriented personality, with listening skills and sociability
- Ability to assert oneself and work under pressure
- A place of residence near the regional headquarters as well as good knowledge of German are desired
Are you a passionate and well-organized person eager to take on this challenge? We look forward to receiving your complete application online.
Rui Dos Santos
Chem. de Closalet 12
1023 Crissier
