Front Office Assistant Manager (m/f/x)
Residence Inn
Genève
Key information
- Publication date:29 October 2025
- Workload:100%
- Place of work:Genève
Job summary
Join Residence Inn by Marriott Geneva to create memorable experiences. Be part of a supportive team that values your contributions and offers flexible benefits.
Tasks
- Assist the Front Office Manager in daily reception operations.
- Motivate and guide the reception team for exceptional service.
- Handle customer requests and complaints with professionalism.
Skills
- Experience in hotel reception or supervisory roles is required.
- Strong interpersonal and leadership skills are essential.
- Fluency in French and English; other languages are a plus.
Is this helpful?
Do you enjoy welcoming, organizing, and creating memorable experiences? Join the Residence Inn by Marriott Geneva team and help provide our guests with the feeling of being at home, even when away from home.
You make it happen
• Support the Front Office Manager in the daily management of front desk operations and ensure smooth customer service.
• Supervise, motivate, and support the team of receptionists to guarantee an exceptional guest experience at every interaction.
• Handle customer requests and complaints professionally and kindly, seeking personalized solutions.
• Oversee and optimize check-in, check-out, and billing procedures according to Marriott standards.
• Actively participate in staff training and evaluation.
• Contribute to monitoring performance indicators (Guest Voice, enrollments, quality audits, etc.) and implementing corrective actions.
• Ensure communication between different departments (Housekeeping, Maintenance, F&B) to guarantee perfect coordination.
• Be a role model in customer service, presentation, and attitude, embodying the brand values.
What sets you apart
• Proven experience at the front desk or in a supervisory role within a hotel establishment.
• Excellent interpersonal skills, leadership ability, and capacity to unite a team around common goals.
• Genuine passion for hospitality, human contact, and customer satisfaction.
• Proficiency in French and English (any other language is a plus).
• Good knowledge of hotel IT tools, ideally OPERA PMS.
• Rigour, responsiveness, and sense of priorities.
• Flexibility to work variable hours, including weekends and public holidays.
Here is what we offer you – among other things
- Food service: balanced meals made from fresh products, free for staff (salary supplement or subsidized meal)
- Discounts: employee rates in hotels managed by SV in Switzerland and Germany and in all Marriott brand hotels worldwide, and discounted meals in our restaurants
- Flexibility: part-time work and job sharing
- Bonuses and vouchers: "Employees recruit employees" program, gifts for special events
- Work-life balance: 5 weeks of vacation, possibility to purchase additional holidays, 16 weeks of maternity leave
- Career development: SV Academy with nearly 300 trainings, courses, continuing education offers, and e-learnings
- Other benefits: various discounts (e.g., with Sunrise, Reka, Migrol, Fleurop, and the CSS collective insurance)
Paula, Recruiter
With more than 700 establishments in ten countries, Residence Inn is the global leader in extended stay accommodations. The brand offers spacious suites and studios with separate living, working, and sleeping areas. The first Residence Inn in Switzerland opened in early 2024, with 99 comfortable rooms ensuring a pleasant stay.
Workplace
Your new workplace is located in the heart of Geneva. For the Residence Inn Geneva City Nations, we are looking for an Assistant Front Office Manager who is fully dedicated to creating memorable experiences for our guests, ensuring smooth daily operations, and maintaining the highest standards of service and quality in the extended stay segment.
For us, managing a hotel is much more than just a job - it is a true passion.
