Product Owner ITSM

As a central IT service provider with our own data centers, we are active in various areas of responsibility. In addition, our Competence Center Digital Administration supports the implementation of the digitization strategy of the Cantonal Administration of Thurgau. In this varied, exciting, and demanding work environment, we provide high-quality services for our customers, which include the Cantonal Administration as well as municipalities.

In our dedicated team, we are looking for you, a solution-oriented, motivated, and experienced personality, who can take on the role immediately or by agreement as

• Vision and Strategy Development: Developing and communicating the ITSM suite strategy for the organization
• Stakeholder Management: Close collaboration with executives and department heads to ensure the ITSM strategy aligns with corporate goals
• Prioritization and Roadmapping: Setting priorities for all ITSM projects and developing a roadmap for implementation
• Governance and Establishment of Governance Structures: Developing processes and policies for sustainable use and further development of the platform including definition and review of tasks, competencies, and responsibilities (TCR)
• Collaboration and Coordination: Coordination and cooperation with various product owners (e.g., M365, IAM, Digital Workplace) and other teams to ensure an integrated and consistent ITSM solution
• Risk Management: Identifying and managing risks related to M365 implementation and usage

• Several years of experience in IT process management or product management with a focus on ITSM solutions
• Deep understanding of ITSM suites and their business application possibilities
• Experience in service/process automation and knowledge of technical interfaces
• Strong skills in stakeholder communication and change management
• Strong leadership and communication skills in cross-functional teams
• Structured and analytical working style with a high solution orientation
• Completed education in the IT field or comparable qualification
• Practical experience in support and implementation of Serviceware components

• A key role in the digital transformation of the cantonal administration
• Challenging, diverse, and interesting area of responsibility
• A dedicated and collegial team
• Advanced training and development opportunities
• Modern workplaces in the new administrative building at Frauenfeld train station
• Flexible home office options
• Attractive employment conditions with contemporary social benefits and discounts