Assistant Director of F&B (m/f/d) 100%

An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and moves people today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain in memory.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a/an starting March 2025 or by arrangement:

Assistant Director of F&B (m/f/d) 100%

• Coordination and ensuring the daily operations/activities of the Food & Beverage outlets in accordance with the company’s Food & Beverage quality standards and the hotel’s policies, processes, and objectives
• Setting and controlling short- and long-term goals for the Food & Beverage outlets and ensuring compliance with F&B quality standards
• Ensuring the qualitative and quantitative goals of the various outlets
• Coordinating the activities of the Food & Beverage department with other operational departments of the hotel to provide guests in restaurants, bars, room service, banquet facilities, etc., with the best possible service
• Interacting with external partners, including but not limited to suppliers, cantonal authorities, competitors, and other members of the local community
• Being aware of and complying with legal requirements, including licensing, health and safety, employment, and other statutory requirements
• Implementing and enforcing hotel and corporate standards, policies, and procedures
• Conducting and/or participating in meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity, and efficiency
• Ensuring that personnel guidelines and schedules align with forecasted sales and business requirements
• Ensuring compliance with legal requirements of the working time directive regarding vacation, recording and monitoring attendance, and controlling maximum working and rest times
• Responsible for interviews, employee orientation, performance evaluation, discipline, coaching, counseling, and if necessary, dismissal (but only in accordance with hotel procedures and with approval from the EAM i/c of Food & Beverage) to ensure appropriate productivity and develop individuals for future advancement
• Responsible for maximizing the profitability of the outlets and recommending and implementing corrective actions if profit performance is below budget
• Responsible for productive collaboration of outlet managers and other departments regarding forecasts and budgets, sales targets, cost of sales, as well as wage and operating costs
• Ensuring that work schedules are managed fairly and consistently to comply with labor laws and meet the needs of guests and the business
• Ensuring that the revenue and profit targets set in the annual budget are achieved
• Being approachable for ALL employees
• Supporting department heads and their staff
• Coordinating activities between outlets in the Food & Beverage area
• Supporting any department in need at any time, helping each other with reinforcement if necessary
• Ensuring awareness of your responsibility for health and safety according to the hotel’s health and safety policy and monitoring compliance with procedural requirements

You have completed hotel management school. In addition, you have several years of professional experience as an Assistant Director of Food & Beverage, preferably with experience using Micros Symphony. You are familiar with Swiss labor law, the L-GAV, and have experience in writing duty rosters. You are fluent in German and English, both spoken and written, are an organizational talent, and have an independent and structured working style. You are analytical and can assert yourself. In addition, you have a polished manner and communication style towards guests, employees, and superiors.

A versatile activity awaits you in a modern workplace within a motivated and dynamic team – with numerous benefits: The staff house offers a gym, TV lounge, billiard room, and library. You benefit from discounts in the restaurants, in the hotel for overnight stays for you, your family, and friends, as well as for tennis, golf, sports equipment, and insurance. You can also attend group courses at attractive prices and obtain REKA checks at preferential conditions.

Travel by public transport is financially supported by the company, and parking spaces are available at attractive conditions. As an employee, you have access to the Beekeeper employee app, benefit from interesting training opportunities, internal promotion possibilities, and diverse chances for personal and professional development at the Bürgenstock Resort.

We offer flexible deployment options with the willingness to regularly work weekends and evenings. If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), seize this unique opportunity to take on a varied task with great potential for new things and contribute to the success of our world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2025

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»

Swiss Bar Awards«Best Hotel Bar»

BÜRGENSTOCK HOTELS AG

Sabine Heinrich

Junior HR Business Partner

Bürgenstock 30

6363 Obbürgen

Phone +41 41 612 60 74