Expert Global Business Excellence (100%, all genders)

About the job

Are you passionate about air cargo? Are you looking for a job where every day brings something new and different? Our small team of specialists provides support to our worldwide stations in specialized product questions and shipment irregularity handling.

Starting date: May 15, 2026 or upon agreement

You may apply in English or German.

Are you passionate about air cargo? Are you looking for a job where every day brings something new and different? Our small team of specialists provides support to our worldwide stations in specialized product questions and shipment irregularity handling.

Starting date: May 15, 2026 or upon agreement

You may apply in English or German.

Tasks

Become a part of a team who makes a difference in customer service and global business excellence. Join us in delivering outstanding support and problem-solving for our air cargo operations, and be a key player in driving our company's success in the global market.

• Guide and support our worldwide stations in all cargo products & services matters
• Support our stations in shipment irregularities handling
• Initiate products and services process improvements in close coordination with other departments
• Analyse service failures, initiate solutions and perform service recovery
• Carry out investigations and complete CAPA reports, supporting and managing customer complaints for pharma quality issues
• Build up a good relationship with internal stakeholders and external providers
• Make improvement recommendations and participate in projects to enhance customer service and IT infrastructure
• Ensure appropriate information exchange with all colleagues and interfacing organizations such as other departments, stations, handling agents and service providers

Behind the scenes

Setting the heartbeat of SWISS

As a member of our operations team, you’ll work at the core of the exciting world of SWISS. Driven by a passion for aviation, you are the pulse that keeps our operations up and running. With the planes, passengers and everything around it in view, you'll orchestrate the journeys from the ground up.

Acquire highly valued expertise

In this dynamic environment, you’ll grow personally in terms of confidence, open communication and decision-making. Within Operations, there are numerous areas for development. Your expertise is highly valued across SWISS, offering many opportunities for career advancement within the company.

Together, we fly

We connect cultures and create unique experiences. With exceptional crews in the air and a strong foundation on ground. We are a unity, yet many characters. Carrying Switzerland closer to the world. And the world closer to us. We genuinely want our guests to have a great time travelling with us.

The leading airline of Switzerland

With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva. As a member of the Lufthansa Group, SWISS drives sustainable aviation for our guests, employees and society, society, offering that distinctive SWISS experience.

Benefits

Attractive company pension scheme

Subsidized parking or public transport

Company health management

Flight benefits

Remote working (e.g. from home)

Flexible workhours and part-time working models

Diversity programmes

Paid maternity and paternity leave

Attractive company pension scheme, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Requirements

• At least 2 years of experience at Swiss WorldCargo, a cargo handling agent or a freight forwarder in an operational duty
• Good knowledge of cargo products and services, the industry and its requirements
• Customer Service mind set – experienced in Customer Service (internal and/or external customers) is an asset
• Fluent in English (oral and written), additional language skills preferred
• Solution and result orientated, problem solver in an efficient way
• High level of attention to detail, even in stressful situations
• Able to work both independently and as part of a team
• Good knowledge of M365 Applications (Power Automate,Power BI, etc. will be an asset)
• At ease while working with different IT systems (good knowledge of Skychain and/or Cargospot is an asset)

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

Contact

Company

About Swiss International Air Lines AG

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