Internal Collaborator in Customer Service
Baar
Key information
- Publication date:04 September 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Baar
Job summary
Regent, based in Basel, employs around 600 staff across six countries. Join a dynamic team committed to customer satisfaction and operational excellence.
Tasks
- Greet visitors, manage calls, and handle general inquiries.
- Oversee order management and coordinate with production teams.
- Address customer complaints and maintain database accuracy.
Skills
- CFC in commerce or technical field and 2-3 years of experience.
- Fluent in French; good English and/or German skills.
- Proficient with IT tools and ERP systems.
Is this helpful?
The company Régent, headquartered in Basel, currently employs around 600 collaborators in six countries. A leader in the Swiss market, it is also among the main lighting manufacturers in Europe and enjoys an international presence thanks to its distribution partners in 35 countries.
As part of strengthening our team, we are looking for a collaborator for our Customer Service. This key position contributes to the smooth daily operation of our commercial activities and maintaining a high level of customer satisfaction.
Our Mont-sur-Lausanne branch is looking for a start date to be agreed upon
Our Mont-sur-Lausanne branch is looking for a start date to be agreed upon
Internal Collaborator in Customer Service
Main tasks
- Ensure visitor reception and direct them to the appropriate contacts; manage telephone calls to the switchboard and handle emails from the general inbox
- Administrative management of orders: Enter and monitor customer orders in coordination with production and technical teams
- Handle customer complaints and ensure their effective processing
- Update and maintain databases
- Collaborate with the billing department in managing debtors
- Actively participate in team life, work sessions, and provide support on general and specific tasks as needed
- Manage our Regent Lighting Center showroom
Your profile
- You hold a commercial employee CFC or technical CFC (electrician or equivalent)
- You have 2 to 3 years of proven experience in a similar position
- You have perfect command of French, both spoken and written, and good knowledge of English and/or German
- Comfortable with common IT tools, ideally you have already worked with an ERP
- You have a good sense of numbers and rigor in administrative follow-up, billing, or debtor management
- You are pragmatic, organized, structured, and able to manage multiple priorities calmly and efficiently
- You demonstrate excellent customer service skills, clear communication, and a good team spirit
We offer you
- A pleasant and modern working environment within an innovative and constantly evolving company
- A family environment that values work-life balance
- A strong corporate culture, combining living tradition, quality requirements, and recognized expertise
We look forward to receiving your online application!
Contact
Daniel Levy
T+41 21 642 02 22
Please note that applications from recruitment agencies will not be considered for this position.
Contact
Daniel Levy
T+41 21 642 02 22
Please note that applications from recruitment agencies will not be considered for this position.
