L3 Support Technician - Service Desk (M/F) at 100%

L3 Support Technician - Service Desk (M/F) at 100% / Villars-sur-Glâne

Tebicom is a dynamic and ambitious company specialized in the digital transformation of businesses and offers technical solutions in the fields of information management, Cloud computing, and IT infrastructures. Our company is highly appreciated both for its skills and its strong customer orientation.

This position offers varied activities within our Villars-sur-Glâne branch, serving our various clients based throughout French-speaking Switzerland.

Support roles require solid technical skills to solve complex problems. But it is the attitude that makes all the difference: patience, tact, empathy, pedagogical sense, and sharing! If you believe you possess these qualities, in addition to deep expertise, we will be happy to discuss with you!

What we offer you:

• The opportunity to grow within a responsible company and contribute to its success
• Be part of a motivated and dynamic team covering a wide range of services
• Active support for continuous training and obtaining recognized certifications
• A governance method based on the principles of Holacracy: the Tebicracy!
• And much more!

What we expect from you:

• Provide level 3 technical expertise and advanced support on system and software environments
• Strengthen handling of requests and calls in case of overload on levels 1 and 2
• Analyze, diagnose, and resolve complex incidents, ensuring clear and complete documentation
• Handle tickets escalated from levels 1 and 2
• Work closely with engineers for critical cases
• Follow up on incidents and requests until their resolution, respecting SLAs
• Apply and promote best practices in cybersecurity in all support and administration activities
• Participate in the continuous improvement of support processes and tools
• Control and supervise the global monitoring tool, with a proactive approach to anticipate incidents
• Advise and assist clients in the use of their IT solutions

What you bring:

• A collaborative spirit and a true sense of customer service
• A CFC as an IT technician ideally complemented by higher education in IT (or equivalent qualification)
• Confirmed experience of 3-4 years in advanced technical support, service desk, or a similar role
• Strong multidisciplinary technical skills in hybrid environments (Azure, on-premise infrastructure, Windows/Linux systems, etc.)
• Knowledge and ability to apply best practices in cybersecurity (access management, vulnerability management, system hardening, etc.)
• Ability to manage multiple priorities with organization, rigor, and stress resistance
• Excellent command of French (spoken and written), as well as good knowledge of English (technical and conversational)

If you recognize yourself in this job description and are interested in taking on challenges, do not hesitate to send us your application file only using the form below.

Only applications perfectly matching the announcement will be processed. Placement agency offers are not considered in this recruitment. Therefore, tebicom will not enter into any negotiation for the payment of any claim.