Reception Manager (M/F/X)
Fairmont Grand Hôtel Geneva
Hotel Rotary Geneva - MGallery, Geneva, Switzerland
Key information
- Publication date:19 September 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Hotel Rotary Geneva - MGallery, Geneva, Switzerland
Job summary
Join the Rotary Hotel team, part of MGallery. A 4-star establishment with 95 rooms in the city center.
Tasks
- Supervise, train, and motivate the reception team for optimal performance.
- Ensure a warm, professional welcome aligned with hotel standards.
- Manage schedules, task distribution, and service quality oversight.
Skills
- Minimum 3 years of hotel reception experience, including 1 year in management.
- Strong organizational skills and leadership qualities.
- Fluency in French and English, with a third language a plus.
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Company Description
Come join the team at the ROTARY hotel of the MGallery brand.
4* establishment with 95 rooms, located in the heart of the city, just steps from Lake Geneva and the business district.
Job Description
Main missions:
- Supervise, train and motivate the reception team.
- Ensure a warm and professional welcome, in line with the establishment's standards.
- Manage schedules, task distribution and ensure service quality follow-up.
- Monitor and analyze performance indicators.
- Ensure coordination with other departments (housekeeping, F&B, management).
- Handle special situations or complaints with diplomacy and efficiency.
- Actively participate in revenue optimization.
Qualifications
- Proven experience in hotel reception (minimum 3 years, including 1 in management).
- Excellent organizational skills and leadership sense.
- Fluency in French and English (a third language is a plus).
- Good knowledge of hotel software (Opera Cloud).
- Strong customer service orientation and excellent presentation.
Additional Information
Our Diversity & Inclusion Commitment:
We are an inclusive company and our ambition is to attract, recruit, and promote diversity of talents.
