SAP Customer Data & Sales Integration Expert

Company Description

Talan is an international consulting and technology expertise group that supports and accelerates the digital transformation of its clients through the levers of technology, data, and innovation.

For over 20 years, Talan has been advising and supporting companies and public institutions in defining and implementing their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7,000 employees.

Equipped with a Research and Innovation Center, Talan places innovation at the heart of its development and operates in areas of technological change such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and mid-sized companies in a committed and responsible approach.

By placing "Positive Innovation" at the heart of its strategy, Talan is convinced that technology amplifies its impact on society as a whole by being at the service of humans.

Job Description

• Participate in the implementation and configuration of SAP solutions dedicated to customer data management, enabling the centralization, securing, and enrichment of customer information.
• Ensure integration between these solutions and the SAP Sales & Distribution module to guarantee data consistency across all sales processes.
• Define and oversee customer data flows, ensuring their quality, consistency, and compliance with privacy rules (GDPR).
• Collaborate with business and technical teams to optimize the 360° customer view, aligning data with operational and strategic needs.
• Contribute to the strategy for consent and customer identity management, securing and structuring access to information.
• Support the migration or evolution of SAP Customer Experience - SAP CX environments to modernize the tools and processes used by the company.

Qualifications

• Minimum 5 years on SAP projects in a functional or techno-functional role.
• Expertise in SAP customer data management solutions (e.g., Customer Data Platform - CDP, Customer Data Cloud - CDC / Gigya), and good understanding of sales processes in SAP.
• Experience connecting SAP systems with other internal or external applications.
• Knowledge of marketing or CRM tools, such as Emarsys or SAP Marketing Cloud.
• Soft skills: good communication skills, service-oriented mindset, business-oriented approach.
• Languages: fluent French, technical English desired.

Additional Information