Customer Support Specialist (m/f/d) 80%-100%
Galexis AG
Niederbipp
Key information
- Publication date:10 January 2026
- Workload:80 – 100%
- Place of work:Niederbipp
Job summary
Join a dynamic team at Galenica, a leader in healthcare solutions. Enjoy a supportive work environment with excellent benefits.
Tasks
- Manage customer files and data in ERP, CRM, and SAP S4/HANA.
- Ensure required service levels for customers and sales departments.
- Assist with customer inquiries and support during crises.
Skills
- Completed commercial training with 3+ years in order processing.
- Strong MS Office skills, especially in Excel, and SAP S4/HANA.
- Analytical skills with a focus on customer-oriented teamwork.
Is this helpful?
What you can achieve
- You manage and maintain customer files as well as master data in ERP, CRM systems and SAP S4/HANA.
- You ensure the required service level for our customers and sales departments.
- You clarify interface issues in electronic exchange (2nd level support).
- You create customer-relevant correspondence and billing.
- You actively participate in the project "Replacement of existing ERP solution by SAP S4/HANA" (project "Modulo").
- You independently handle customer inquiries, clarify discrepancies, ensure the telephone availability of customer support and assist in emergency and crisis situations.
- You take over the processing and control of customer invoices and credit notes as well as special tasks according to order.
- You create customer mailings – partly in cooperation with marketing communication – and actively participate in projects.
What you bring with you
- You have completed commercial training and have at least 3 years of professional experience in customer order processing.
- You have very good MS Office skills (especially Excel).
- You have experience with SAP S4/HANA and are willing to further expand your knowledge.
- You have an independent, precise and structured way of working with a pronounced flair for numbers and analytical skills and can set priorities correctly.
- You have flawless, confident German in spoken and written form and good oral French skills; additional languages are an advantage.
- You feel comfortable in a hub function
- You are open-minded and loyal and enjoy working in a dynamic environment.
- You are a team player, flexible and always act customer-oriented.
5 weeks vacation, with the possibility to buy up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (100% salary) and 20 days paternity leave (100% salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
Mobile and flexible working in agreement with the team
