ICT Supporter / Application Manager 100%
Buchzentrum AG (BZ)
Hägendorf
Key information
- Publication date:16 September 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Hägendorf
Job summary
Join Buchzentrum, a leader in Swiss book retail for over 100 years. Embrace a supportive work culture with great team dynamics and benefits.
Tasks
- Ensure 1st Level Support for applications, troubleshooting with SQL.
- Triage and prioritize IT tickets, responsible for operations monitoring.
- Manage maintenance, licensing, and client hardware exchanges.
Skills
- Completed IT education or equivalent experience required.
- Experience in Service Desk or IT Support is essential.
- Knowledge of Microsoft technologies and strong communication skills.
Is this helpful?
Welcome to the Book Center. The Book Center aims to further expand its significant market position in the Swiss book trade, which has existed for over 100 years, and to successfully support its customers and partners. For us, it’s not just about books, but also about people. Around 330 employees work together with joy and passion to realize our goals and visions.
ICT Supporter / Application Manager 100%
As part of our dedicated IT team, you take on a central role in daily IT operations and reliably and solution-oriented support our internal users.
Your exciting task
- You ensure 1st level support (troubleshooting for specialized applications and evaluations using SQL and scripting) as an Application Manager.
- You triage and prioritize internally created IT tickets and are responsible for operational monitoring.
- You are responsible for maintenance including planning and execution and take care of license and permission management (Active Directory, SharePoint, etc.) and the exchange of client hardware.
- You are the first internal contact person for inquiries regarding our printers and telephony and coordinate cooperation with external partners where necessary.
You bring with you
- Completed training in the IT field (e.g., IT specialist EFZ) or comparable professional experience
- Several years of experience in service desk or IT support
- Knowledge of Microsoft technologies (AD, SharePoint, PowerShell), ideally also basic knowledge of SQL
- Structured and independent working style, good communication skills
- Team player with high customer orientation and sense of responsibility
- German (very good knowledge in spoken and written), English is an advantage
Interested?
We are happy to receive your application with CV (resume), cover letter, diplomas, and all certificates digitally via our application tool.
Do you have questions about the recruitment process? Then Melanie Konrad, HR Business Partner, is happy to assist you at +41 (0) 62 209 26 26.
Do you have questions about the position? Then Martin Erny, Head of IT, is happy to assist you at +41 (0) 62 209 26 26.
We are happy to receive your application with CV (resume), cover letter, diplomas, and all certificates digitally via our application tool.
Do you have questions about the recruitment process? Then Melanie Konrad, HR Business Partner, is happy to assist you at +41 (0) 62 209 26 26.
Do you have questions about the position? Then Martin Erny, Head of IT, is happy to assist you at +41 (0) 62 209 26 26.
