Customer Service Manager (f/m/x),<br/>80-100%, Lausanne / hybrid
Sanitas Krankenversicherung
Lausanne
Key information
- Publication date:07 October 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Lausanne
Job summary
Join our dynamic team in the insurance sector, offering great service! Enjoy a supportive work environment with flexible hours and benefits.
Tasks
- Assist clients with their insurance coverage and claims inquiries.
- Analyze insurance policies and provide tailored advice to meet sales goals.
- Handle contract modifications and ensure accurate documentation.
Skills
- Completed commercial training or experience in insurance/customer service.
- Strong communication skills with a focus on customer service.
- Analytical mindset and proficiency in IT tools.
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Your mission:
- Respond to customer inquiries regarding, among other things, their insurance coverage, benefit reimbursements, premium invoices, by phone, email, and chat
- Analyze insurance coverages, advise customers, prepare offers, and achieve your sales target
- Process contract modification requests, enter them into the customer management system, and confirm the changes in writing
- Answer questions from external sales partners and support them in preparing offers
Your profile:
- You have completed commercial training or have experience in the insurance field or customer service
- You place great importance on customers and service quality; you have a highly developed sense of communication and enjoy advising and selling
- You work precisely, efficiently, and reliably, have an analytical mind, excellent teamwork skills, and are comfortable with IT tools
- You are a native French speaker and have a professional proficiency level (minimum B2) in German and/or Italian and/or English; any other foreign language is an asset
Our modern working conditions include, among others:
- An annualized and flexible working time model offering at least five weeks of vacation
- Modern and well-located offices in urban centers
- Generous regulations for teleworking
- Participation in the health insurance plan
- Contributions to the pension fund above the legal minimum amount
- A training program and varied career opportunities: sanitas.com/conseilclients
