Application Responsible / IT Service Owner 100% (f/m/d)

06 April 2026
100%
Zürich

Job summary

Join Julius Baer, a leader in wealth management, to make an impact. Enjoy a dynamic work environment that empowers your entrepreneurial spirit.

Tasks

Oversee IT service operations, ensuring service levels are met.
Manage incidents and problems to minimize downtime effectively.
Drive continuous improvements for IT services and stakeholder communication.

Skills

5+ years in IT service management, especially with FIS systems.
Strong problem-solving and analytical skills are essential.
Effective communication and stakeholder management abilities.

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About the job

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.

IHRE AUFGABEN

Ensure sustainable, stable, and maintainable application’s

Service Operations: manage the day-to-day operations of the IT service, ensuring it is delivered to agreed-upon SLAs and OLAs

Incident Management: Manage and resolve incidents related to the IT service, minimizing downtime and impact on business operation

Problem Management: Identify and address root causes of incidents, implementing corrective actions to prevent future occurrences

Continuous Improvements: Monitor and analyze the IT service, identifying areas for improvement and implementing changes to increase efficiency, effectiveness, and quality

Comunication: Serve as the primary point of contact for stakeholders, providing regular updates, reports, and feedback on the IT service

Compilance and Governance: Ensure the IT service complies with relevant laws, regulations, and organizational policies

Test-/Releasemanagement and Deployments of Fixes and Enhancements/Upgrades

YOUR PROFILE

IT Service Management: Understanding of IT service management principles, processes, and best practices (e.g., ITIL)

Technology Knowledge: Familiarity with IT systems, infrastructure, and applications, including hardware, software, and networking

Data Analysis: Ability to collect, analyze, and interpret data to inform decision-making and optimize IT services

Problem-Solving: Skilled in troubleshooting and resolving complex technical issues

Communication: Effective communication and interpersonal skills to engage with stakeholders, including business leaders, technical teams, and customers

Stakeholder Management: Ability to identify, analyze, and respond to stakeholder needs and expectations

Governance and Compliance: Knowledge of regulatory requirements, industry standards, and organizational policies

Strong understanding of IT service management principles, processes, and best practices (e.g., ITIL)

Min. 5 years experience as IT Service Owner/Application Responsible

Min. 5 years IT know how especially for FIS Systems like Bloomberg,LSEG/Reuters, Marketmap, BAHA,SIX, Contributing etc.

Analytical & Coordination skills

Independent working style, self-responsible

Open to learn and acquire new skills

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site .

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