Specialist 1 Unemployment Fund 80 - 100%
Kanton Zürich
Zürich
Key information
- Publication date:11 October 2025
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join the AFA team in Zurich, enhancing local employment services. Enjoy a dynamic work environment with growth opportunities and great benefits.
Tasks
- Evaluate and calculate unemployment compensation claims efficiently.
- Create initial decisions and ensure timely payments to claimants.
- Assist clients with inquiries and manage personal case files post-training.
Skills
- Completed 3-year commercial training or equivalent, experience in insurance preferred.
- Detail-oriented with strong numerical aptitude and decision-making skills.
- Excellent verbal and written German communication skills.
Is this helpful?
In the interest of employees and companies, the Office for Labor (AFA) contributes to strengthening the location Zurich. The labor market policy competencies are bundled in the AFA. Around 650 employees work at over 20 locations. The Unemployment Fund (ALK) is a service organization of the Office for Labor (AFA). The ALK's mandate is to clarify entitlement as well as to calculate and pay benefits of the unemployment insurance (ALV).
To strengthen the existing unemployment compensation team (ALE) at the Leonardo location in Oerlikon, we are looking for a committed professional to start immediately or by arrangement, who, after a rewarding and intensive training phase, is ready to develop into a Specialist 2 and take over their own case portfolio.
Your tasks:
- Benefit verification and calculation of unemployment compensation
- Preparation of first-instance decisions
- Correct and prompt payment of unemployment compensation
- Ensuring legally compliant AVIG enforcement
- Providing telephone and written information to our customers
- Service-oriented and competent advice to all claimant groups
- Taking over own case portfolio after the training phase
Your profile:
- Completed 3-year commercial basic training or an equivalent commercial education
- Initial experience in qualified case management of a private or social insurance is an advantage
- Completed further training in the field of social insurance is an advantage
- Process-oriented, efficient, decisive as well as a pronounced flair for numbers
- Strong team skills
- Curious about legal issues and open to new things
- Very good oral and written German skills
We offer:
- Meaningful, interesting and varied activity with high personal responsibility
- Opportunity to develop within the organization through an established training and further education model
- Attractive employment conditions according to cantonal guidelines
- Home office option as well as the possibility to work at two different locations (Winterthur and Zurich Oerlikon)
- Contribution to meal costs (lunch check)
You appreciate a lively environment with stable and fair framework conditions and want to be part of a strong team – contribute ideas, optimize processes and master everyday life with humor? Then we should definitely get to know each other – Erolinda Shala, Head of Department, phone 043 258 11 79, will be happy to provide you with further information. We look forward to your application. Learn more about us and our employees at www.zh.ch/afa.
