Reception Host or Hostess at Bains de Cressy – 75%

Company Description

With more than 12,000 employees representing 160 professions, the University Hospitals of Geneva are a nationally and internationally recognized institution. To learn more about our institution, take a few minutes to watch our 2024 retrospective by clicking  here .

The position is attached to the  Operations Department . This department's mission is to ensure the stewardship and logistics necessary for the smooth operation of all HUG services, including catering, cleaning and disinfection of premises, and laundry hygiene. It also manages the sterilization service, biomedical service and equipment, as well as Cressy-Santé. More than 1,300 professionals carry out their duties daily with constant attention to quality, a sense of service, and environmental responsibility.

The Cressy Santé center, the only balneotherapy center in Geneva that welcomes people with reduced mobility for rehabilitation and readaptation, hosts individuals wishing to heal and relax in a large wellness area. Covering 2400 m2, it includes, among other things, a 300 m2 pool, a large jacuzzi, a relaxation room, a sauna, a hammam, an odorium, a fitness area, and a 27 m2 rehabilitation and physiotherapy pool. All Cressy Santé facilities are designed to be accessible to people with reduced mobility.

Job Description

As part of your mission, you welcome and provide information to all persons presenting themselves at the reception of Bains de Cressy (diverse patients and clients).

You are responsible for processing payments for entries, subscriptions, and all other services (cash, credit cards, gift vouchers).

You handle telephone reception as well as scheduling appointments for external providers such as beauticians, masseurs, etc., and you prepare the wellness treatment rooms.

You advise, promote, and sell the various services of Bains de Cressy and perform various administrative tasks (accounting and invoicing, producing statistics, managing the parking system, stock management, and the e-boutique).

You have high stress resistance, excellent concentration skills, the ability to handle unforeseen events, and proven versatility for a multi-task position.

You are capable of defusing complex and/or conflictual situations with a diverse clientele.

Qualifications

You hold a commercial employee certificate (CFC), or a diploma from a hotel or tourism school, or an equivalent diploma.

You are comfortable with computer tools, particularly with the GTS application for managing the baths (sales, cash handling, invoicing, client/patient flow management, cash register management, external provider scheduling) and the GatRelax application for locker management.

You have in-depth knowledge of the services of a care center (physiotherapy, rehabilitation, readaptation) and wellness (balneotherapy, massages, and aesthetics).

You have perfect command of the French language, both spoken and written. Mastery of English and another foreign language is an asset.

You have at least three years of experience in a reception and front desk role with cash handling.

Additional Information

The position is organized with irregular hours between 8:00 a.m. and 9:30 p.m., 7 days a week, including public holidays.

• Start date: to be agreed
• Number of positions: 1
• Activity rate: 75%
• Function class: 9
• Contract: permanent
• Application deadline: 21.09.2025
• Contact for information: Mr. J. Da Roxa, director of Bains de Cressy, phone 022 727 15 22

Your application file must include a motivation letter, your curriculum vitae, copies of diplomas and certificates required for the position, the last 2 work certificates, as well as a French language proficiency certificate if it is not your native language.

This announcement is addressed equally to women and men.

Wishing to engage in the fight against unemployment, HUG encourages applications coming from the Cantonal Employment Office.

Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.