Customer Care Advisor 60 - 100% (m/f/d)

Customer Care Advisor 60 - 100% (m/f/d)

Biel/Bienne,

Switzerland

We are an established customer service company specializing in the written support of customer concerns on behalf of leading automobile importers. These companies have outsourced their customer service to us – we act as a competent interface between brands, processes, and end customers.

You love solving tricky issues with brains – not with empty phrases?

Then you are right with us. We are looking for communicative personalities who enjoy working in customer contact and handle written customer concerns precisely, efficiently, and solution-oriented.

Customer Care Advisor 60 - 100% (m/f/d)

Strong in writing, digitally connected, solution-oriented

What to expect with us

• You handle written inquiries via email, chat, and ticket system – around products, appointments, and general concerns.

• You work daily with several tools and systems in parallel – each brand has its process, you keep the overview.

• You think networked, recognize patterns, and know which information belongs where.

• You don’t just find answers, you formulate them so clearly that no follow-up questions are necessary.

What you bring

• You like to work independently and reliably.

• You love understanding processes, thinking logically, and formulating appropriate solutions.

• You always keep the goal in mind and act solution-oriented.

• You have very good knowledge of German and Italian German and French.

• You are confident with texts, service-oriented, and friendly – even under time pressure.

• You are digitally skilled: multitasking with various programs is natural for you.

What we offer you

• Modern tools, clear processes, and professional onboarding.

• Regulated working hours and predictable assignments.

• In addition to your fixed salary, you can benefit from an individual and performance-related bonus.

Start: Immediately or by arrangement

Do you feel addressed? Then apply directly via our website www.proficontact.ch - blue button at the top right of the ad.

For further questions, Mireille Bourquin and her team are happy to assist you by phone or via WhatsApp (079 539 58 59).

We look forward to getting to know you.