Service Desk Collaborator
Université de Fribourg
Fribourg
Key information
- Publication date:30 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Fribourg
Job summary
Join the University of Fribourg as a Collaborateur-trice au Service Desk! Work in a dynamic IT team supporting an academic community.
Tasks
- Handle IT support requests from the university community.
- Train users on devices and software applications.
- Troubleshoot hardware, software, and network issues.
Skills
- Technical diploma or equivalent experience required.
- Proficient in German with good French skills.
- Solid knowledge of English language.
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Open positions - Job offers at the University of Fribourg
Service Desk Collaborator
80 - 90% with the IT Services Directorate
Particularity
The IT Services Directorate (DIT) of the University offers a dynamic work environment, supported by a multidisciplinary team, in contact with a first-class academic community of researchers and teachers.
Field of activity
Handle IT support requests from the university community
Train users in the use of devices and software
Locate and resolve issues related to hardware, software, and communication networks
Intervene remotely and on-site on Windows and Macintosh workstations
Analyze and resolve support requests related to the University's business applications
Research and validate solutions for complex requests and incidents
Publish and maintain knowledge base articles
Requirements
Federal VET Diploma (CFC) in a technical field or equivalent training
Experience in a support environment
Proficiency in German with good knowledge of French
Good knowledge of English
Language requirements
French
with good knowledge of the other language
Start date:
- 01.04.2026
Information:
Eliot Colomb
T: +41 26 300 72 32
eliot.colomb@unifr.ch
Application deadline:
02.02.2026
Submission address:
Through this link.
Only French or German version available
