Groupe E SA
Matran
9 hours ago
After-Sales Service Coordinator 80-100%
- 24 February 2026
- 80 – 100%
- Permanent position
- Matran
Job summary
Join us as a Coordinator in Service After Sales (SAV) at Groupe E Tech! This role offers a dynamic team environment with flexible hours.
Tasks
- Provide solution-oriented service to professional clients via phone.
- Assist clients with initial remote operations and troubleshooting.
- Plan technician interventions and manage maintenance schedules.
Skills
- CFC in commercial employment or equivalent training required.
- Interest in heating, ventilation, sanitation, or electricity.
- Strong proficiency in MS Office and ERP systems.
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About the job
After-Sales Service Coordinator 80-100%
Active in Western Switzerland, we help our clients realize their projects by providing comprehensive, efficient, and sustainable energy solutions, whether it is electricity and heat production and distribution, electrical installations, home automation, soft mobility, air conditioning, or water treatment. As an exemplary employer, we support the skills development of our 2300 employees, including 210 apprentices, as well as the balance between private and professional life.
A local player, Groupe E Tech, thanks to its expertise, is the reference partner for multi-technical projects in the fields of installations, electrical panels and infrastructures, telecommunications, multimedia, solar, heating, ventilation, air conditioning, refrigeration, sanitary, water treatment, as well as maintenance of installations.
To strengthen our team, we are looking for an After-Sales Service Coordinator. You will work within a dynamic and close-knit team where collaboration and mutual support are central. This position offers a stimulating environment, flexible hours, and a key role in customer satisfaction and the smooth operation of our after-sales service activities.
After-Sales Service Coordinator 80-100%
Mission:
- Ensure telephone reception and provide professional, solution-oriented customer service
- Provide first assistance and guide customers through initial remote operations
- Handle troubleshooting requests related to our installations (HVAC, water, remote heating, refrigeration, photovoltaic, heat pumps, facility management)
- Schedule interventions of after-sales technicians as well as annual maintenance
- Perform administrative tasks related to after-sales activities
- Prepare commissioning files for installations
- Manage technical alarms of our installations and coordinate necessary interventions
- Manage multiple calendars and priorities simultaneously
Profile:
- Commercial employee CFC or equivalent training
- Interest or knowledge in heating, ventilation, sanitary, or electricity fields
- Experience in an after-sales service, call center, or similar role
- Excellent command of common IT tools (MS Office) and ease in using various ERPs (Business Central is a plus)
- Native French speaker, knowledge of German is an advantage
What we offer you:
- A developing environment favorable to work-life balance
- Social benefits of a modern company, equitable treatment, professional development opportunities
- A strong team spirit and a team proud to collaborate "Together, we move towards success"
Need more information?
Contact Roland Bourquenoud, After-Sales Service Manager, at +41 79 377 59 11.
Interested? We look forward to receiving your complete application by clicking the "Apply" button below.
Human Resources
DTI Recruitment Center
+41 26 352 61 82
