Customer Advisor IV Benefits in Kind (80% - 100%)
Zürich
Key information
- Publication date:20 September 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Join SVA Zürich as a Kundenberater/in for IV-Sachleistungen. This role offers a meaningful opportunity in a supportive environment.
Tasks
- Manage customer dossiers from registration to performance assessment.
- Gather necessary documents and conduct required clarifications.
- Handle objections and create decisions while providing support.
Skills
- Requires a commercial or medical education with experience in administration.
- Strong comprehension and communication skills are essential.
- Teamwork and precise, efficient work ethics are needed.
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Customer Advisor IV Benefits in Kind (80% - 100%)
Your task is demanding and versatile.
Prostheses, shoe insoles, hearing aids, medical treatments for children and adolescents, etc. – the IV offers a wide range of aids and measures to support people with health impairments.
You manage and process your clients' files from registration to benefit determination. You obtain the necessary documents and initiate the required clarifications. Based on legal provisions, you determine the benefits and draft the decisions. You also handle objections, prepare rulings, and take on general administrative tasks. You are happy to provide telephone information to our clients.
You convince us both professionally and personally.
For this demanding role, you bring a commercial education (Profile E or M) or a medical education with commercial further training. In addition, you have gained several years of professional experience in an administrative role. You have a quick grasp and good verbal expression skills. You enjoy working in a team and are characterized by precise and efficient working methods.
We not only demand, we also offer a lot.
SVA Zurich is the competence center for social insurances. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our more than 1000 employees are above average satisfied: meaningful work, flexible working hours with home office, good social benefits, and an appreciative informal culture. Do you want to develop professionally and personally? Welcome to us!
You don’t know SVA Zurich? It’s high time to get to know us: www.svazurich.ch/erleben
Further information
Our HR specialist, Jessica Lehmann, will be happy to provide you with further information. Phone 044 448 81 78.
