Desk Secretary at the Liaison Psychiatry Service (13232-AD-230-2026)

About the job

Administration

Desk Secretary at the Liaison Psychiatry Service

The Department of Psychiatry (DP) is advertising a desk secretary position for the Liaison Psychiatry Service in Lausanne, with a workload between 80% and 100%. The starting date is scheduled for June 1, 2026, or to be agreed upon.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Liaison Psychiatry Service (PLI) responds to requests for psychiatric care for patients hospitalized at CHUV. It also includes:

• The Psychiatric Emergency Reception Unit for the population of Lausanne and its region
• The management of the Vaud Psychological Unit (CPV)
• A care unit for patients with eating disorders – Vaud Center for Anorexia Bulimia (abC), with an outpatient/day center in Lausanne and an inpatient unit at the St-Loup Hospital of the Northern Vaud Hospital Establishments (eHnv).

Mission

• You are responsible for welcoming patients and their relatives, as well as visitors and collaborators, respecting the guiding principles of CHUV for the Psychiatric Emergency Reception Unit
• You provide information and guidance to patients and their relatives
• You manage telephone calls according to quality standards
• You ensure a professional and quality reception
• You provide a quick and clear response to the interlocutor
• You are responsible for the administrative management of outpatients and/or hospitalized patients, in accordance with current procedures and directives
• You schedule medical appointments and send invitations
• You are responsible for checking the entries of nursing staff services in the specific application
• You perform various administrative and logistical tasks, including mail management, stock management, and taking and drafting minutes.

Profile

• You hold a Federal VET Diploma as an office employee or an equivalent qualification
• You have completed training as a receptionist (an asset)
• You are capable of independently managing a reception or front office
• You have perfect command of the French language (spoken and written) – knowledge of a foreign language is an asset
• You are comfortable with common computer tools
• You know how to integrate into a multidisciplinary team and adapt your communication to the context with empathy
• You are service-oriented and know how to manage organization and priorities
• You have good analytical and synthesis skills
• You are flexible and know how to manage stress
• You are familiar with the structures and operations of the Vaud State services and parapublic bodies related to the Service and psychiatry activities.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality hotel-style company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Mrs. Nadia Marocco - Specialized Case Manager - 021 314 13 06 or 021 314 28 44

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.