Group Leader Heat Pumps BS / BL / SO / AG / LU / BE (m/f/div.) REF267731X

Company Description

That’s what Bosch is about: You, our business, our environment.
At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people’s lives. Our promise to you is rock solid: We grow together, enjoy our work, and inspire each other.

Bosch Thermotechnik AG is one of the world’s leading providers of energy-efficient products for indoor climate and hot water comfort. As a system expert, Bosch Thermotechnik offers solutions for heating, air conditioning, hot water, and photovoltaics, as well as the appropriate service offerings. In Switzerland, we market our own brands Bosch and Buderus.

For the region BS / BL / SO / AG / LU / BE, we are looking for a strong and reliable personality as Group Leader Heat Pumps (m/f/div.) for our own brand Buderus.

Job Description

• You lead the subordinate service technicians and support them technically and organizationally.
• You support sales and system consultants in the technical area.
• You ensure trouble-free operation of the systems and take over commissioning of new systems.
• You care for and advise existing maintenance and on-demand customers and inform them about maintenance contracts and services.
• You monitor the quality of the work of the subordinate service technicians and ensure the timely and complete processing of existing maintenance contracts.
• You train and develop the subordinate technicians technically and in customer relations.
• You handle customer complaints in consultation with the technical head of service.
• You implement the specified group goals and help monitor and optimize work processes in technical customer service.
• You independently carry out service, fault, and maintenance work on heat pumps, including instruction and handover to the end customer.
• You ensure a functioning on-call service and provide standby duty (24 h) in coordination with the team.

Qualifications

• Education: Completed EFZ training as well as advanced training in the field of heating systems (e.g., federal heating systems specialist), NIV 15 certification is an advantage
• Personality: Strong leadership, reliable, self-responsible, service-oriented, resilient, and flexible
• Experience: Several years of professional experience in the industry, leadership experience is an advantage
• Languages: Fluent German skills

Additional Information

You can look forward to a responsible and varied activity as a group leader in customer service, in a modern company characterized by appreciation and respect. If you like to take responsibility, support your team technically, and face new challenges, then you are exactly right with us. We look forward to your application!

What we offer

• Individual onboarding and development opportunities
• Collegial, open, and appreciative working environment
• Company car including private use 
• Flat-rate expenses
• Attractive social benefits
• 5 weeks of vacation

More benefits can be found here: our benefits

Contact Human Resources
Dajana Levarda, HR Business Partner
E-Mail: dajana.levarda@bosch.com

Contact Technical Department
Raffael Tanner, Head of Technical Customer Service
E-Mail: raffael.tanner@buderus.ch