Head of Engagement Management / Strategic Customer Programs (m/f/d)

We are looking for people who want to shape the digitalization of tomorrow with us – we make digital.

At Siemens Digital Industries Software, we drive the digital transformation of industrial value creation. Our software solutions form the digital backbone for companies that develop, simulate, and produce complex products.

To further scale our strategic customer programs, we are looking for a leader who wants to manage large transformation programs, develop teams, and build long-term customer partnerships.

As Head of Engagement Management / Strategic Programs (m/f/d), you lead a team of experienced Engagement Managers responsible for the successful management of large engagements. You ensure that customer relationships remain stable in the long term, escalations are managed professionally, and our programs are run cleanly – technically, organizationally, and strategically.

Your role:

Management of large transformation programs
You ensure that complex programs are successfully implemented and create sustainable customer value - in doing so:

• you manage strategic programs for the introduction and scaling of PLM platforms
• work closely with customers to connect technology initiatives with measurable business value
• support teams in challenging program and stakeholder situations
• further develop long-term, strategic customer relationships

Leading a high-performance team
You lead a team of experienced Engagement Managers responsible for our largest and most strategically important customer programs - in doing so:

• you develop a high-performing organization focused on customer impact and delivery excellence
• coach Engagement Managers in dealing with complex enterprise environments
• establish scalable methods, frameworks, and standards for engagement management

Strategic role in the proposal phase
You play a central role in structuring large transformation programs already in the sales phase - in doing so:

• you develop structured proposal strategies for complex enterprise deals together with sales and presales
• ensure that proposals are economically viable, scalable, and transparently calculated
• support the structuring of large programs and commercial models
• work closely with sales, delivery, and commercial teams
  
  

Executive stakeholder management
As Engagement Management Lead, you regularly work with C-level and executive stakeholders on the customer side - in doing so:

• you represent the engagement perspective in steering boards
• analyze complex program situations and derive clear recommendations for action
• support teams in critical situations and escalations
  
  

Scaling engagement excellence
You develop the foundations for successful and scalable engagement structures - these include:

• governance and standards for strategic programs
• transparency about program status, risks, and opportunities
• further development of KPIs and performance metrics
  
  

Business performance & commercial transparency
You create transparency about the economic performance of your engagements - these include:

• forecasting and pipeline quality
• opportunity evaluation
• new order reporting
• further development of performance KPIs