Unilabs, Laboratoire d'analyses médicales SA
Coppet
Yesterday
Service Excellence Representative
- 04 February 2026
- 100%
- Permanent position
- Coppet
Job summary
Unilabs is a leading diagnostic company in Europe, dedicated to patient care. Join a dynamic team that values innovation and offers great benefits.
Tasks
- Provide professional communication and manage client relationships.
- Utilize CRM systems to track activities and manage data.
- Collaborate with Sales and Marketing for optimal customer experience.
Skills
- Experience in healthcare or laboratory settings is a plus.
- Fluent in French and English, both spoken and written.
- Ability to work autonomously and meet client development goals.
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About the job
About us
Unilabs is one of the leading diagnostic companies in Europe and offers patients, across four continents, a comprehensive range of laboratory, pathology, and imaging services. As a digital leader covering the entire diagnostic field, Unilabs' more than 13,000 employees worldwide save lives every day. Unilabs invests heavily in technology, equipment, and personnel and uses cutting-edge digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 million people each year.
Your responsibilities
• Paramedical training: Training or experience in a laboratory, pharmaceutical industry, or healthcare field is a major asset.
• Professional communication skills: Experience in managing customer relationships and business activities in a healthcare or service-oriented environment, via phone, email, and digital channels.
• Clear and effective communication: Mastery of French and English, both spoken and written, is mandatory.
• Proficiency with CRM tools and data: Comfortable with CRM systems and digital tools to manage customer data and activity tracking.
• Autonomy and goal orientation: Ability to work independently, prioritize tasks, and achieve customer management and business development objectives.
• Collaborative spirit: Ability to collaborate with Sales, Marketing, and Customer Service teams to ensure an optimal customer experience.
• Strategic approach: Uses data and analysis to plan and implement prospecting and account management actions.
Required skills
• Dynamic environment: You will work in a stimulating, varied, and enriching work environment.
• Motivating challenge: You will face exciting challenges within a successful international diagnostic company.
• Skills development: Opportunity to combine your technical and interpersonal skills in a demanding position.
• Employee development: We value your growth and support our employees through various training programs.
• Excellent conditions: In addition to attractive employment conditions, you will benefit from a performance-related bonus.
• A friendly and innovative team looks forward to welcoming you.
We offer
- An exciting and dynamic work environment with an international dimension
- The opportunity to take on responsibilities and develop your potential
- A positive working atmosphere in a collaborative setting and a corporate culture promoting respect and recognition
- Attractive social benefits, as well as a 40-hour workweek and 5 weeks of vacation per year
- An annual package for your personal analyses and special rates for radiology procedures performed within the Unilabs Group
Contact details
Mr. Laurent Krenzi
