Grand Hotel Kronenhof *****S Pontresina
Pontresina
8 hours ago
Front Office Manager (m/f/d)
- 17 February 2026
- 100%
- Permanent position
- Pontresina
Job summary
Join Kronenhof as Front Office Manager, orchestrating guest experiences. Enjoy a supportive team and career growth opportunities.
Tasks
- Lead and inspire your Front Office team to excel in service.
- Ensure check-in and check-out exceed Swiss Deluxe and LQA standards.
- Manage budgets, forecasts, and collaborate with accounting daily.
Skills
- You have a background in luxury hotel management and leadership.
- Fluent in German and English; Italian is a plus.
- Proficient in Opera Cloud, MS Office, and MIRUS software.
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About the job
What you will achieve with us
As a Front Office Manager, you are the conductor at the reception. You hold the reins – from strategic occupancy planning to the perfect guest experience.- Leadership: You lead, promote, and inspire your Front Office team.
- Excellence Assurance: Check-in and check-out are not routine for you, but a ceremony according to Swiss Deluxe, LQA, and Kronenhof standards.
- Business Mindset: You have control over the numbers. Budgeting, forecasts, accounts receivable management, and close cooperation with accounting are part of your daily craft.
- Quality Management: You not only live the ISO standards, you actively develop them further.
- Hospitality: Especially our regular guests appreciate your presence. You are a problem solver, welcoming committee, and representative of our house.
Who you are
You are a professional in 5-star hospitality and bring the necessary calm and experience to lead a team in a lively seasonal operation.- Expertise: You have a foundation from a hotel management school or commercial apprenticeship and have solid leadership experience in first-class or luxury hospitality. You know how to motivate a team to top performance.
- Host Personality: Your demeanor is the perfect balance of natural charm and confidence. Excellent manners are a given for you.
- Communication Talent: You are absolutely fluent in German and English. Any additional language (especially Italian) is your personal trump card in daily guest contact.
- Software: Working with Opera Cloud, MS Office, and MIRUS comes easily to you.
- Responsibility: You keep absolute clarity even during annual financial statements, fire protection issues, and complex cash management.
We offer you one of the most exclusive workplaces in the Alps. With us, you can expect a permanent employment contract in a team that values cohesion.
Benefits
At Kulm Group, our employees are at the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous discounts.