Team Leader Customer Service Center 100% (m/f/d)

The insulation industry is rapidly evolving and we at swisspor are always there to seize this opportunity and grow. To achieve this, our company needs competent and loyal employees who lead swisspor to success day by day. We are the No. 1 in insulating and sealing buildings and are a leading Swiss developer, manufacturer, and provider of products and systems around the energy-efficient building envelope.

Would you like to support our approximately 600 employees and are you looking for a new challenge? As reinforcement for our new customer service center, we are looking for a

Team Leader Customer Service Center - 100% (m/f/d)

• You lead a committed team, promote collaboration, and specifically develop your employees.
• You monitor the daily processes in customer service and ensure that our high quality standards are met.
• You actively drive the further development of customer service and bring in new ideas.
• You pitch in with day-to-day business – from creating offers to order entry, invoicing, and handling complaints.
• You analyze performance indicators and derive strategic measures from them.
• You work closely with the sales, logistics, purchasing, and warehouse departments.

• You have a commercial education and several years of leadership experience in customer service.
• Your native language is German (dialect is warmly welcomed).
• You are communicative, team-oriented, and keep an overview even in hectic moments.
• You enjoy talking on the phone and have a passion for direct customer contact.
• You have solid IT user skills, ideally with Comarch ERP and MS Office.
• A basic technical education in construction or experience in the building supply industry is a big plus.

• Founded in 1971, we embody Swiss values, highest quality, pioneering spirit, and sustainability to this day and put our employees at the center.
• We cultivate an appreciative leadership style and an uncomplicated and collegial atmosphere, an open error culture, and promote creativity.
• You are not just a number with us: We have an open ear for (good) ideas. If your idea advances our customers or our products, services, or processes, we will implement it.
• We offer a wide range of corporate benefits from all important areas of life. In addition, we offer at least 25 days of vacation.
• We are a team that pulls together. Thanks to regular exchange, helpfulness, and open communication, we learn from each other.
• Our motivated employees make the difference and live the "entrepreneur within the company" daily.

Have we convinced you of the swisspor Group? Wonderful – then upload your application documents with the motivation letter, your CV, work certificates, diplomas, and a photo of yourself.

We look forward to hearing from you!