Service Advisor (m/f/d), 100%
Emmen
Key information
- Publication date:16 September 2025
- Workload:100%
- Place of work:Emmen
Job summary
Join Scania, a leader in sustainable transport solutions, driving change. Enjoy a collaborative work environment with great benefits.
Tasks
- Manage customer orders and appointments with empathy and efficiency.
- Provide tailored service consultations and maintenance solutions.
- Utilize your expertise to solve customer challenges effectively.
Skills
- Experience in customer service or willingness to train in this role.
- Strong knowledge of DMS and MS Office applications.
- Passion for sales in the transport industry.
Is this helpful?
Scania takes responsibility with the goal of advancing the development of sustainable transport systems and creating mobility solutions that are better for society, the environment, and business. We set milestones in the transition to a sustainable transport system. Where others see problems, Scania sees solutions.
To complement our team in Emmen, we are looking for a
Service Advisor (m/f/d), 100%
As a service advisor, you are the business card of our company. Are you a proactive doer personality with the necessary dose of empathy that our customers can rely on? Would you like to learn more about this exciting role?
Your task:
You are responsible for order acceptance and entry, creating quotes, and scheduling appointments with our customers. Workshop and maintenance planning are also part of your responsibilities. You advise our customers competently and offer them needs-oriented service and maintenance solutions. As an experienced professional, you receive customer concerns and independently develop appropriate solution proposals. Thanks to your professional experience in the industry, you navigate skillfully through the common key figures, do not lose sight of the company’s overall goal, and find adequate approaches to challenges.
We offer you:
• A premium-class product
• Up to 80% cost participation in job-specific training and further education
• 100% continued payment of salary in case of illness or accident for 2 years
• 100% continued payment of salary during paternity leave
• Versatile training offers (internal/external)
• Uncomplicated informal culture at all levels
• Possibility for unpaid leave
• 5 weeks of vacation
• Variable profit sharing up to CHF 6,000.--/year
• No company holidays
• Flexible pension planning in the form of selectable savings plans
You offer us:
• Passion for the product and industry
• Professional certificate as a customer service advisor or comparable training such as the "Certified Customer Service Advisor", or willingness to complete it
• Professional experience as a mechanic/service advisor in the truck sector is an advantage
• Good DMS and MS Office user skills
• Enjoyment in selling products and services
• Local language skills in spoken and written form are a must
For questions about the content of the position and the environment, our operations manager,
Marcel Riedweg, Tel. +41 41 268 64 64*, is happy to assist you
