Employee (m/f/d) ERP Product Support 100%
Bison Schweiz AG
Kaiserslautern
Key information
- Publication date:03 November 2025
- Workload:100%
- Place of work:Kaiserslautern
Job summary
Join BISON Group, a leading IT company shaping the digital future. We offer a dynamic work environment and great benefits.
Tasks
- Be the main support contact for clients, bridging development and consulting.
- Analyze and classify customer inquiries, initiating necessary actions.
- Ensure timely responses to support requests and monitor progress.
Skills
- Business knowledge related to ERP systems and 2nd Level support experience.
- Strong problem-solving and analytical skills with customer orientation.
- Excellent communication skills and a high willingness to learn.
Is this helpful?
At BISON Group, we are one of the leading IT companies with multiple locations in Switzerland and Germany. In our dynamic team, around 550 technology enthusiasts work together to shape the digital future.
As an IT full-service provider, we develop and operate IT solutions for the wholesale, retail, agriculture, and energy sectors - from customized software, standard products to complete infrastructure management, optionally in the cloud, on-premise, or in our own data centers. Our core competence? ERP systems.
You are passionate about software and IT solutions – and about ensuring that customers use them successfully? Then you are exactly right with us! In this role, you ensure that our customers use their ERP systems optimally, their processes run smoothly, and they grow together with us.
We look forward to your application and would love to get to know you personally!
WHAT YOU DO
- You are the contact person for our customers within our product support and act as the interface to development and consultants
- You receive customer inquiries, analyze and classify them, and initiate the necessary measures
- You record support requests for our solutions and handle them independently if possible or prepare them for development/consulting
- You ensure that response and feedback times are met and monitor the progress of support requests
WHAT YOU BRING
- Business knowledge in the context of ERP systems, ideally with existing experience in 2nd level product support
- Experience with ticketing systems and support processes
- Very good understanding of business contexts in the trade sector
- High level of customer orientation and service readiness
- Strong problem-solving skills and analytical understanding
- Open and communicative personality
- Very high willingness to learn and quick comprehension
- Very good German language skills, both spoken and written
- Teamwork, reliability, and resilience
- High self-motivation and perseverance when familiarizing yourself with new topics
Nicole Johann
HRBP/HRSP
+49 631 414 64 1110
nicole.johann@bison-group.com
WHO WE ARE
At Bison, we don’t want to become your new family. However, we do offer you a family-like environment. And you’ll get a rollercoaster ride of variety on top of that. Your new teammates are passionately committed to their customers and give their all for them. Bison stands for modern software solutions and dynamic inventory management processes. We don’t say much more about digitalization, we simply live it. Have we made you curious?
