ICT Service Manager at Schwyz Cantonal Police - 80-100% | Schwyz | immediate or by arrangement

Publication date:15 October 2025
Workload:80 – 100%
Contract type:Permanent position
Place of work:Schwyz

Job summary

Looking for a meaningful job in the heart of Switzerland? Join us for a dynamic role!

Tasks

Coordinate and assist in Endpoint and Service Management operations.
Organize and conduct procurements and repairs as per Life-Cycle Management.
Create and monitor internal and external Service-Level Agreements.

Skills

Completed IT education and relevant professional experience required.
Strong customer and service orientation is essential.
Excellent communication skills and a friendly, team-oriented personality.

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About the job

Are you looking for a meaningful activity in the heart of Switzerland – amidst impressive nature and recreational areas? Do you wish for a varied and challenging task with short decision-making paths? Would you like to make a difference with your work and contribute genuinely to the well-being of the population? Then you are exactly right with us.

What you can achieve

Coordination and operational collaboration in endpoint and service management including communication of release updates
Organization and execution of procurements as well as repairs according to life-cycle management
Creation, conclusion, and monitoring of internal and external service and operation level agreements
Organization and execution of first and second level support (incident and problem management)
Introduction of standards, methods, and tools for service management
Organization and execution of life-cycle management of end-user devices
Organization and execution of stakeholder management

What distinguishes you for this

Completed training as an IT specialist EFZ as well as further education as business informatics specialist, ICT service manager (ITIL) or similar
Solid professional experience in the above-mentioned area of activity
High customer and service orientation as well as pronounced communication skills
Friendly, team-oriented, and helpful personality
Enjoyment of independent and solution-oriented working style
Good German skills in spoken and written form
Willingness for on-call duty 7x24h (alternating approx. every 7 weeks)
Driver's license category B available

What we offer you

Flexibility Flexible working hours with compensation options and depending on the area, home office.
Holidays & Public Holidays Enjoy 25-30 days of vacation depending on age plus at least 15.5 paid public holidays per year.
Further Education Diverse internal training offers as well as support for external education and training.
Mobility Receive a half-fare travelcard from SBB from a workload of 50% and employment of one year or longer.
Pension Pension fund with very good benefits and optional choice plans for additional savings contributions.
Mobile Phone Monthly mobile phone allowance of up to CHF 40.– plus attractive discounts on subscriptions and devices.
Family Additional family allowance of up to CHF 200.– per month alongside the cantonal child and education allowances.
Health Ergonomic workplaces as well as sports and exercise offers.

Your contacts

Do you have questions about the application process? Andreas Zgraggen, recruiter, will be happy to answer them by phone at +41 41 819 17 90.

Your new employer

The approximately 2300 employees take care of the concerns of the population in the canton of Schwyz and carry out public tasks on behalf of the citizens and authorities. The cantonal administration is the largest employer in the canton of Schwyz. The employees fulfill their responsible mission in their daily work and continuously improve the quality and efficiency of their activities.

Do you have questions about the position? Rolf Pfenniger, Head of IT & Technology, will be happy to answer them by phone at +41 41 819 28 56.