Stadt Bülach
Bülach
12 hours ago
Team Leader ICT Helpdesk & Support 80-100%
- 18 March 2026
- 80 – 100%
- Permanent position
- Bülach
Job summary
Join the City of Bülach's IT team, the central ICT hub for 800+ staff. Enjoy a dynamic work environment with great benefits.
Tasks
- Ensure the operation of workplace systems, from devices to servers.
- Handle support requests, analyze issues, and assist users with problems.
- Lead a small support team and coordinate with external partners.
Skills
- Completed ICT training or equivalent experience in support roles.
- Experience in first or second-level support, especially with Microsoft.
- Strong user and service orientation with good communication skills.
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About the job
The IT team of the city of Bülach is the central ICT contact point for over 800 employees. Together we actively shape business processes, support the specialist departments in their daily work, and drive the city's digitalization forward. The area of responsibility currently includes around 1,500 notebooks, two data centers, a versatile application landscape, and the associated network infrastructure. To strengthen our team, we are looking for a committed personality by arrangement as
Your tasks
- You ensure the operation of workplace systems - from mobile devices to peripherals, servers, network components, and communication tools as well as their software and interfaces
- You receive support requests, analyze malfunctions, and assist our employees with hardware, software, as well as network and communication problems
- You lead and are part of a small support team of three employees in a collegial and supportive role
- You advise our employees on the proper use of the available technical and application tools
- You coordinate the activities of suppliers, consultants, and support partners, keep an eye on the availability of our systems, and manage the inventory of our hardware, software, and network components
- If necessary, you participate in ICT projects and contribute your know-how
Your profile
- Completed training as an IT specialist EFZ (system technology or business informatics) or equivalent further education in ICT support
- Professional experience in the support environment (1st or 2nd level) as well as good knowledge of the Microsoft environment
- Initial leadership experience is an advantage
- Strong user and service orientation
- Outgoing, motivated personality with willingness to learn, initiative, and quick comprehension
- Team-oriented working style, high quality awareness, and good communication skills
What you can expect
- Attractive employment conditions and versatile fringe benefits
- A committed, collegial team in an exciting and dynamic environment
- A responsible and varied activity
- A modern workplace in the town hall with an appreciative corporate culture
- The opportunity to actively shape the digitalization of the city
Interested?
If you have any questions, Marc Maurer, Head of IT, is happy to assist you at 044 863 11 10 or marc.maurer@buelach.ch.
We look forward to receiving your application, which we gladly accept via our application tool.
Please note: We only consider direct applications. Inquiries from recruitment agencies will not be considered.
