Grand Resort Bad Ragaz AG
Bad Ragaz
Yesterday
VIP Guest Services Executive 90 - 100% (m/f/d)
- 27 February 2026
- 90 – 100%
- Bad Ragaz
Job summary
Join the Grand Resort Bad Ragaz, a prestigious 5-star hotel. This role offers a unique opportunity to enhance VIP guest experiences and work in a vibrant environment.
Tasks
- Provide personalized service to VIP guests and coordinate essential offerings.
- Develop VIP experiences using guest feedback and preferences.
- Manage VIP reports and assist with special events and amenities.
Skills
- Training in hospitality or gastronomy, with relevant experience.
- Strong IT skills and proficiency with digital guest systems.
- Excellent communication in German and English, other languages a plus.
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About the job
At the center is the personal care of VIP guests as well as the coordination of all relevant services, which includes:
- Processing and implementing individual VIP guest requests in close coordination with all involved departments
- Using guest information, preferences, and feedback to specifically further develop the VIP Guest Experience
- Creating the daily VIP report as well as planning and preparing the VIP guest amenities before arrival
- On-site care of VIP guests including in-room check-in and check-out as well as solution-oriented handling of complaints with comprehensible documentation
- Organizing and accompanying special VIP events and delegations as well as working in the private butler service of the top suites
- Completed training in the hotel or gastronomy sector
- Professional experience in a comparable position, ideally in 4 to 5-star hotels
- Very good IT skills and confident handling of digital guest systems
- Independent, structured, and resilient working style with a high service orientation
- Confident appearance, discretion, and pronounced host attitude
- Fluent German and very good English skills; additional languages are an advantage
- Taster evenings and discounts at the Thermal Spa
- Free tickets to Tamina Gorge
- Trial stay after passing the probation period
- Up to 50% discount in the restaurants
- Up to 50% discount in the fitness center and Tamina Thermal Baths
The Grand Resort Bad Ragaz stands for quality, excellent service and has been awarded six Michelin stars, a green Michelin star, and 76 GaultMillau points. The unique combination of luxury hotel, gastronomy, spa, health, business, events, and golf makes the Grand Resort distinctive and unique.
Our 800 employees strive for excellence with our values of personal responsibility, mindfulness, and innovation. Want to become part of the team and culture? Then definitely take the chance to grow with us in Europe’s leading wellbeing & medical health resort!
Do you feel addressed?
Benjamin Bühler, Sourcing & Employer Branding Specialist, looks forward to receiving your complete application documents with photo and is happy to answer any questions by phone at +41 81 303 27 20.
www.resortragaz.ch
