Head of IT Service Management 80-100% (m/f/d)
Rotkreuz
Key information
- Publication date:26 July 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Rotkreuz
Job summary
Join mobilezone, a leading telecom company in Switzerland and Germany. Be part of a dynamic team focused on digital solutions and innovation.
Tasks
- Oversee strategic and operational IT service processes.
- Develop customer-oriented service strategies for efficiency.
- Lead and manage the IT service team, including support.
Skills
- Several years of experience in IT service management.
- Strong leadership skills in support team management.
- Excellent communication in German and English.
Is this helpful?
We are a young publicly traded Swiss and German company in the dynamic telecommunications industry, which has developed from a start-up to the Swiss market leader with more than 1,000 employees since 1999. The mobilezone Group is headquartered in the Suurstoffi area in Risch/Rotkreuz and offers products and services related to mobile life – from smartphones to accessories and services for business customers. For more information, visit www.mobilezoneholding.ch.
Our mission:As a leading trading company with a strong focus on digitalization, we actively shape the future of mobile life. We operate Microsoft Dynamics 365 F&O and CE as well as our own digital platform – and you can help shape it!
We are looking for you as
Head of IT Service Management 80-100% (m/f/d)
Your tasks:
STRATEGY - design & take responsibility
- You take on the strategic and operational overall responsibility for our IT service processes.
- You further develop our service strategy and ensure that our IT services are customer-oriented, efficient, and future-proof.
- You lead the IT service team both technically and personally – including 1st level support.
OPERATIONS - manage & improve
- You are responsible for incident, problem, and service request management (1st–3rd level).
- You monitor KPIs, define service SLAs, analyze root causes, and initiate sustainable improvements.
- You manage external IT service providers and take care of license and supplier management.
- You plan and control the budget for your services.
- You ensure continuous improvement (KVP) of existing services and processes.
CUSTOMERS & PROJECTS - understand & implement
- You work closely with departments, IT engineering, project management, and IT security.
- You are responsible for the IT equipment for shops and trade fairs (including project management).
- You ensure that our employees can work with functioning laptops and peripherals.
- You maintain communication with internal customers and ensure high service quality.
What you bring:
- Several years of experience in IT service management
- Leadership experience, especially in building and leading a 1st level support team
- Experience in dealing with external IT partners and suppliers
- Jira knowledge (e.g., dashboard configuration, ticket evaluations) is an advantage
- Completed studies in computer science, business informatics, or comparable
- You think strategically, act solution-oriented, and communicate clearly at all levels
- You work structured, independently, and with a high quality standard
- You bring a smile – even in hectic situations
- Very good German and English skills, both written and spoken
We offer you:
- State-of-the-art infrastructure in a central location
- Flexible working hours including home office options
- Appreciative atmosphere with flat hierarchies
- Attractive BVG insurance benefits
- Accident insurance in the private department
- Employee offers in the telecommunications sector
- Diverse employee events and other events
- and much more...
Apply now via the online application system. For further information about the position, our HR team will be happy to assist you at +41 58 400 24 42 .
mobilezone ag, Suurstoffi 22, 6343 Rotkreuz | www.mobilezone.ch
