Customer Service Employee Tax Office (80 - 100%) - Start: January 1, 2026 or by agreement
Stadt Luzern
Luzern
Key information
- Publication date:13 October 2025
- Workload:80 – 100%
- Place of work:Luzern
Job summary
Join our team to blend office work with meaningful tasks. Enjoy a supportive work environment with customer-focused benefits.
Tasks
- Handle complex customer conversations via various channels daily.
- Maintain and coordinate contact with tax clients and authorities.
- Process extensions, payment requests, and invoice mutations.
Skills
- Commercial training with years of experience, preferably in tax.
- Strong customer interaction skills with a calm demeanor.
- IT-savvy, resilient, and works independently.
Is this helpful?
Would you like to combine office work with a meaningful activity and put customers first? Then you might soon support us with your confident correspondence.
Your tasks
- You master demanding customer conversations and are in daily direct contact with customers at the counter, by phone, or by email.
- You maintain and coordinate contact with tax clients, authorities, as well as representatives.
- You process deadline extensions, requests for installment payments and deferrals, as well as changes to advance invoices.
- You are open to taking on additional tasks.
Your profile
- You have a commercial basic education and several years of professional experience, preferably in the tax field, or you are willing to train and further educate yourself in this area.
- You have experience in customer contact and present yourself calmly and confidently.
- You are IT-savvy, resilient, and work independently.
- You have a confident command of the German language, both spoken and written.
- Additional language skills are an advantage.
