Order Taker

About the job

The Fairmont Monte Carlo is a luxury hotel located in the heart of the Principality of Monaco. It features 596 rooms, suites, and residences as well as four restaurants, six bars, a Fitness Center, a Spa, two swimming pools, Room Service, and a Catering service.

Reporting to the 1st Room Service Maître d’Hôtel, the essential responsibilities and functions of the position include, but are not limited to:

1. Opening & shift start

• Read instructions, alerts, notes, invoices.
• Sign attendance, reset POS terminal.
• Open Unifocus, Quick Audit, emails.
• Check BEOs, amenities, ACDC reports.

2. Administrative preparation

• Prepare Hand Over, distribute kits/refreshments.
• Prepare clearing sheets.
• Update kits (traces, anniversaries).
• Adjust if FO is late.

3. Clearing follow-up

• Note rooms & types of trays.
• Double-check invoices, highlight completed items.
• Report VIP changes + Unifocus tickets to MDH.
• Track room assignment changes.
• Retrieve CDR lists.

4. Financial management

• Enter tips, cash, corrections.
• Credit card payments: correct on Micros + file invoices.
• Generate reports (Lunch / Dinner / Overall):
  • Check tips, voids, payments.
  • Note covers & Net Sales.

5. Kits & amenities

• Update kit lists (server).
• Add kits via purchase orders.
• Confirm soup of the day.
• Invoice BEO & paid kits + photocopies.
• Check IRD BEO, amenities.
• Fill kit summary (USB key).

6. Emails & transmission

• Read / enter emails.
• Forward:
  • Invoices → pigeonhole
  • Reports / credit cards → trays

• Ideally three years of experience
• Fluency in French and English - Italian desired
• Ability to work in a team
• Excellent communication and organizational skills
• Ability to focus on customer needs while remaining calm and courteous at all times

Meal allowance

Transport allowance

Company health insurance with 50% coverage by the social fund

Discounts within the hotel (dining, hairdresser, spa…)

Discounts at Accor group hotels