M365 Specialist - 2nd line support (80-100%)

For our 2nd level support team in Zurich, we are looking for an experienced and versatile expert with strong knowledge in the area of application support. Ideally, this is a person who enjoys in-depth analysis, which is partly comparable to 3rd level support. Understanding and enthusiasm for innovative new technologies, especially in the area of M365 and service management, round off the profile

What would your role be?

Support and advice for internal customers at our national and international locations

Analysis, troubleshooting and documentation of faults and service management

Installation of software, changes and maintenance of the virtual infrastructure, including M365

Carrying out acceptance tests, SW distribution, problem analysis Application support for the entire infrastructure, with a focus on M365, and collaboration with the 3rd level engineers

Creation and support of virtual desktops, with a special focus on M365, as well as their maintenance and care

Application responsibility for end user applications, in particular M365in particular for technical operation of M365 intunes and further development of M365 platform services.

Security monitoring of mobile devices and applications

This in close cooperation with engineering and other specialist departments

Active participation in projects using agile or classic approaches, including those relating to M365 and service management

What are we looking for?

Completed IT apprenticeship or comparable training / higher technical college an advantage

Several years of experience in the IT environment as a supporter/junior engineer, in particular in IT fault analysis and troubleshooting, ideally in the financial sector

Knowledge of operating / system monitoring is an advantage

Good knowledge of virtualization technologies (Citrix, Hyper-V, VDI), Windows10/11, M365, MS-Office, BlackBerry Work, Mobile Devices certifications (md-102) desirable.

Good knowledge in the areas of Active Directory, inTunes, Exchange, network, IP telephony, printer systems and cloud technology

Very good knowledge of German, as well as good knowledge of written and spoken English

What do we offer?

Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch.

Friendly, diverse team in an open-office space with dancing walls.

All the latest technology to help you excel and advance.

Agile environment in how we think, the way we work and our trust for each other.

Flat hierarchy with collaboration on all levels.

Campus feeling and collaborative spirit.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability.

Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world.

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