International Patient Coordinator

Company Description

Genolier Patient Services is recruiting an International Patient Coordinator to strengthen its team based at the Genolier Clinic, Vaud.

A reference in international medical tourism in Switzerland for over 25 years, Genolier Patient Services relies on a network of leading private clinics, more than 2,300 doctors, and 80 medical specialties. The organization supports a demanding international patient base by offering comprehensive, structured, and personalized care pathways in a medical environment of excellence.

As an International Patient Coordinator, you play a central role at the heart of the patient journey. You are the privileged contact for patients and internal teams, ensuring the overall and smooth coordination of medical stays, from the first contact to discharge. This position requires rigor, a service mindset, and strong coordination skills in an international context.

Job Description

• Complete coordination of the international patients' journey, from first contact to discharge

• Organization and scheduling of medical appointments, examinations, and stays (outpatient or inpatient)

• Welcoming international patients, presenting the clinic, and on-site follow-up

• Central interface between patients, medical, administrative, and hospitality teams

• Administrative follow-up of patient files, including updating documents, quotes, and service offers, in coordination with the relevant internal departments

• Continuous and professional communication with patients and international intermediaries (agencies, consulates, embassies)

• Contribution to the loyalty and development of the international patient base

Qualifications

• Experience in a clinical, hospital, or medical environment recommended, or significant experience in high-end hospitality with an international clientele

• Excellent organizational and prioritization skills

• Strong sense of service and human relations

• Ease in interpersonal relations in a multicultural context

• Ability to work in a team while demonstrating autonomy and responsibility

• Professional proficiency in French and English; any other language is an asset

We offer a central role within an internationally recognized medical environment, a professional and stimulating work setting, as well as attractive salary conditions including a competitive salary.

Additional Information

Please send your CV and cover letter to Marina Epsteina,
mepsteina@swissmedical.net