Facility Services Manager (a)

Facility Services Manager (a)

At ISS, we all call ourselves "Placemakers." Our goal is to provide our clients with the best possible environment and to ensure they feel good at their workplace. Our 14,200 employees/placers have a high level of knowledge in services to meet the various needs of our clients. We deliver them according to the highest quality standards.​

Your tasks:

• Implement ISS's strategy and objectives
• Respect and follow the standards and guidelines defined by the clients
• Lead and coordinate all Facility Services activities on behalf of our clients
• Responsibility for managing and supervising staff (scheduling, allocation of hours, recruitment, annual reviews, etc.)
• Ensure operational and financial management (updating reports, budget control and management, etc.) of the services delivered on the client site
• Responsibility for administration, compliance with KPIs, SLAs, procedures and work processes, and if necessary, creation of these
• Propose, develop and implement improvements
• Primary contact person for clients
• Participate in and monitor project control
• Coordinate subcontractors

Your profile:

• Graduate in management, building technology or hospitality
• 8 to 10 years of experience in Facility Management (ideally) or in the service sector with similar responsibilities
• Proven and certified professional and managerial skills
• Very good knowledge in managing soft services (cleaning, concierge, reception...) and/or hard services (building technology HVAC/CVCSE, electricity...)
• Innate communication skills, excellent speaker
• Comfortable with numbers, financial management combined with good analytical skills
• Planning and organizational skills necessary for managing multiple projects simultaneously
• Strong team spirit
• Native French speaker with excellent knowledge of English (min. C1) and/or German (min. B2)
• Proficient with common IT tools and comfortable with digital tools in general
• Solution-oriented
• Charismatic personality with a strong customer orientation

Ready for us? We are ready for you.
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production sites, train stations, schools, and hospitals function and are pleasant to live in. Our 14,200 employees create living spaces throughout Switzerland where more than a million people feel good and can thrive every day. ISS stands for innovation, quality of service, and direct relationships with clients.

As an employer, we rely on fair employment conditions, equal pay for equal work, and secure jobs. For us, respect is more than a promise – it is reflected in our five programs and in more than 200 training and development opportunities. Because those who take on responsibilities must also offer prospects – and without us, many things would not work.