Service Manager Switzerland

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Are you passionate about driving meaningful impact through collaboration, leadership, and customer success?
Join our team and help shape the future of service delivery in a role that values your voice, your growth, and your leadership.

What You’ll Do

• Be a trusted partner to our local sales team, helping them succeed through strategic support and operational excellence.
• Champion best practices by implementing superior policies and processes that foster quality, efficiency, and innovation.
• Deliver exceptional service by ensuring high standards in process adherence, customer satisfaction, and profitability.
• Support team development through mentoring, coaching, and workforce empowerment initiatives.
• Lead with empathy and resolve as the primary escalation contact, building strong relationships with internal and external stakeholders.
• Drive accountability by negotiating and upholding Service Level Agreements that reflect our commitment to excellence.
• Contribute to growth by identifying and nurturing service opportunities.
• Ensure integrity by aligning operations with regional laws and regulations.
• Inspire and guide your team through effective leadership, coordination, and people-first management.

What You Bring

• A degree in a relevant field or equivalent experience.
• 8+ years of proven success in a related role, with a strong track record of leadership and impact.
• Outstanding organizational and communication skills.
• Confidence in sales and negotiation, with the ability to connect across all levels of the organization.
• Financial acumen, including the ability to interpret and act on profit and loss statements.
• Proficiency in analytical tools, Excel (including pivot tables), and MS Office.
• A collaborative mindset and the ability to thrive in cross-functional teams.
• Comfort with interpreting technical, financial, and legal information.

Preferred Knowledge/Skills, Education, And Experience

• Experience in managing large, remote, employee-based territory
• Ability to articulate and explain value of Service Agreement offerings

#LI-OS1

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here .

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.