Customer Success Manager / Customer Experience Manager - (m/f/d)

About the job

Shape the customer experience of the mobility transition!

You are passionate about sustainable technologies and want not only to solve problems but to set excellence standards? At elexon you build the bridge between technology, sales, and our customers to take the charging infrastructure in Europe to the next level

YOUR MISSION WITH US:
Shaping the service of tomorrow

In this key role, you are the driving force behind our service quality and support our teams to exceed themselves every day:

• Process design: You develop, implement, and optimize strategic customer service standards to ensure smooth collaboration between sales, project management, dispatch, and technical field service

• Customer journey: You analyze customer feedback and operational data to continuously improve the experience for our customers together with sales, project management, and technology.

• HubSpot power user: As a driving force, you strategically develop our central ticket system HubSpot and use automations to increase efficiency

• Data-to-strategy: You support management in translating customer-related insights into actionable strategic solutions and new service concepts.

• Performance monitoring: You monitor end-to-end performance along the entire customer journey and identify levers for continuous process optimization.

• Central interface: You moderate the flow of information between customer service and all internal departments for seamless communication

  
  

  Energy for your success – What we offer you:

  • Flexibility & trust: Work remotely, in the office, or use our workation option for the perfect work-life balance

  • Experience e-mobility: Benefit from attractive employee conditions for your own wallbox

  • Fit & mobile: We subsidize your Urban Sports Club membership and offer business bike leasing

  • Team spirit: Look forward to flat hierarchies, regular events, and a dog-friendly office with our feel-good managers

  • Security: 30 days of vacation, company pension plan, and tailored training opportunities

     

    
    

    Your energetic profile:

    • Background: Completed studies (business administration or similar) and more than 3 years of experience in service operations, process management, or CRM

    • Tech affinity: You have a passion for CRM systems (ideally HubSpot) and understand how to digitally map complex processes

    • AI affinity: You have a passion for modern AI solutions and understand how to profitably integrate them into a SaaS or infrastructure environment.

    • Industry drive: You are passionate about electromobility and ideally already have experience in the SaaS or infrastructure environment

    • Mindset: You think analytically, act solution-oriented, and communication is your strength in German and English

       

      
      

      You want to take this exciting path with us?

      Then we look forward to your application – preferably directly via our homepage. 
      

      If you have questions about this position, you can contact Fatima Djedovic via jobs@elexon-charging.com. Further information can be found on our website at www.varoenergy.com or www.elexon-charging.com.