Specialist Customer Service & Order Management
RUAG AG
Bern
Key information
- Publication date:19 December 2025
- Workload:100%
- Place of work:Bern
Job summary
Join RUAG for an exciting administrative role supporting client operations. Enjoy flexible work conditions while contributing to Switzerland's safety.
Tasks
- Provide SLA support for LBA and third-party customers.
- Manage SAP-based project and SLA administration.
- Oversee end-to-end processing of aftersales and spare parts orders.
Skills
- Technical or commercial education with further qualifications preferred.
- Proficient in SAP S4, Jira, and MS Office tools.
- Strong communication skills in German and English.
Is this helpful?
What you can achieve
- Operational SLA support for LBA and third-party customers
- SAP-based project and SLA administration
- End-to-end processing of aftersales, spare parts, and MRO orders
- Planning and coordination of spare parts and follow-up procurement including budget approvals
- Monitoring of delivery dates, costs, and budgets
- Creation of order confirmations and maintenance of customer orders
- Management of the Jira board and coordination of internal interfaces
- Customer support in case of deviations or adjustments
- Professional communication with internal and external stakeholders
What you bring with you
- Completed technical or commercial training with additional training, e.g. technical salesman or process specialist with federal diploma
- Experience in aftersales, order management, or supply chain environment
- Knowledge of logistics processes and maintenance procedures in the military environment is an advantage
- Confident handling of SAP S4, Jira, and MS Office
- Proactive personality with independent and responsible working style
- Strong awareness of deadlines, costs, and quality
- Strong communication skills in German and English
Salary and benefits
Can you handle 100 things at once? Do you only really enjoy yourself when you can create Excel spreadsheets or PowerPoint presentations? Then a job in RUAG's administration is waiting for you. With us, you can handle demanding tasks, benefit from flexible working conditions, and contribute to Switzerland's security.
- Completed technical or commercial training with additional training, e.g. technical salesman or process specialist with federal diploma
- Experience in aftersales, order management, or supply chain environment
- Knowledge of logistics processes and maintenance procedures in the military environment is an advantage
- Confident handling of SAP S4, Jira, and MS Office
- Proactive personality with independent and responsible working style
- Strong awareness of deadlines, costs, and quality
- Strong communication skills in German and English
- Operational SLA support for LBA and third-party customers
- SAP-based project and SLA administration
- End-to-end processing of aftersales, spare parts, and MRO orders
- Planning and coordination of spare parts and follow-up procurement including budget approvals
- Monitoring of delivery dates, costs, and budgets
- Creation of order confirmations and maintenance of customer orders
- Management of the Jira board and coordination of internal interfaces
- Customer support in case of deviations or adjustments
- Professional communication with internal and external stakeholders
