Support Helpdesk / IT - M/F/X

Amaris Consulting Sàrl

Neuchâtel

Key information

Publication date:19 December 2025
Workload:100%
Place of work:Neuchâtel

Job summary

Join Amaris Consulting, a global tech and consulting firm! Enjoy a dynamic work environment with diverse opportunities.

Tasks

Provide on-site IT support for users in Neuchâtel.
Diagnose and troubleshoot hardware and software issues.
Manage IT assets and maintain inventory effectively.

Skills

Minimum 2 years of experience in IT support required.
Strong knowledge of Windows and macOS environments.
Excellent communication skills in professional English.

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Who are we?

Amaris Consulting is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for the largest projects for more than a decade - all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences, and engineering. We aim to create and develop a community of talents where all members of our team can reach their full potential. Amaris is your "stepping stone" to cross the rivers of change, to face challenges, and to successfully complete all your projects.

At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to better know and understand our candidates, challenge them, and share our impressions as quickly as possible. Here is what our recruitment process looks like:

First contact: Our process usually starts with a brief virtual/phone conversation to learn more about you! The goal? To get to know you, understand your motivations, and ensure we offer you the position that best suits you!

Interviews (on average, the number of interviews is 3 – but it may vary depending on the seniority level required for the position). During the interviews, you will meet members of our team: your future manager of course, but also other people you will work with. These interviews will allow us to learn more about you, your experience and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams, and your career opportunities!

Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we must adapt accordingly, so the process may sometimes be somewhat different for each individual. That said, we always put ourselves in the candidate's shoes to offer the best possible experience. We look forward to meeting you!

Job description

As part of our development, we are looking for a On-site IT Support (VIP) in the Neuchâtel region, Switzerland, to strengthen our team and support our clients in their IT projects.

🔥 Your responsibilities

Provide level 2 IT support on-site for users
Work on Windows and macOS environments
Diagnose and troubleshoot hardware and software equipment
Support users during onboarding and offboarding
Manage IT assets and hardware inventory
Provide support for meeting room and videoconferencing equipment
Follow IT processes and security rules
Maintain excellent relationships with users
Demonstrate autonomy and reliability in managing interventions
Provide VIP support and assist IT events
Manage critical incidents under pressure
Adopt a premium attitude and demonstrate discretion
Communicate in professional English
Be available for extended hours and specific events

🎯 Your profile

Degree in IT or equivalent
Minimum 2 years of experience in on-site IT support
Proficiency in Windows and macOS environments
Professional English required
Driver's license B highly recommended
Good knowledge of asset management and user support tools
Experience in VIP support and critical incident management appreciated
Autonomy, reliability, and excellent interpersonal skills
Availability for overtime, events, and on-call duty (max. 1 week out of 4)

💡 Our company culture:

An international community bringing together more than 110 nationalities
An environment where trust is central: 70% of our key leaders started at the first level of responsibility
A robust training system with our internal Academy and more than 250 modules available
A dynamic work environment with regular internal events (afterworks, team buildings, etc.)
A strong commitment to CSR, notably through our WeCare Together program

Amaris Consulting is committed to promoting diversity within its workforce and creating an inclusive work environment. We consider applications from all qualified individuals regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic. Special attention will be given to candidates with disabilities.

Apply now and join our team for a rewarding and stimulating career!