Responsible Medical Secretary

As part of the operation of our medical imaging center, we are looking for a Site Secretary Manager capable of combining operational excellence and close leadership. A true pillar of the organization, you ensure the performance of the secretariat while uniting your team around impeccable patient reception and a high level of service quality.

As a hands-on manager, you are responsible for the smooth running of the center's secretariat, both organizationally and managerially. You work closely with the radiologist manager and the TRM manager of the site to ensure smooth patient care and optimal coordination of activities.

Animate, mobilize and unite the secretarial team around the center's objectives

Establish a clear, caring, and demanding work framework

Organize team meetings, ensure smooth communication, and manage sensitive or conflict situations

Plan resources (schedules, leave, replacements) and guarantee continuity of service

Participate in recruitment, ensure integration and support skills development

Set objectives, conduct annual interviews, and provide regular and constructive feedback

Organize and supervise the daily work of the secretariat

Monitor key indicators (telephone response rate, delays, patient satisfaction, schedule filling)

Identify dysfunctions and implement corrective actions

Actively participate in the continuous improvement of processes and tools.

Ensure a professional, personalized, and caring reception

Manage delicate situations and patient complaints

Optimize appointment scheduling and coordination with medical teams.

Control the quality of patient files and administrative follow-up

Supervise billing and processing of specific files (accidents, insurance)

Ensure proper use of business software and compliance with procedures.

Organize the team's participation in the group Call Center

Collaborate closely with the center managers

Contribute to the daily management of the site (organization, logistics, work environment).

Medical secretary diploma or equivalent training

Commercial employee CFC accepted

Management training: an asset.

Minimum 5 years in medical secretariat, ideally in radiology

Proven experience in team management or demonstrated strong managerial potential.

Leadership is crucial for this position:

Ability to unite, decide and delegate

Ease in feedback, conflict management and change support

Strong sense of responsibility and exemplary professional attitude

Complements your profile:

Excellent mastery of medical secretariat processes

Patient service sense and impeccable communication

Organization, rigor, stress resistance and sense of priorities

Mastery of IT tools and business software

Knowledge of the Swiss healthcare system.

You do not just manage a secretariat: you set the course, structure the organization and create the conditions for a high-performing and human service. Your ability to combine operational management and team leadership has a direct impact on the quality of the patient journey and the center's dynamics.