Team Leader IT Operations and Support 80-100%

For our ICT and Infrastructure department, we are looking for a Team Leader IT Operations and Support 80 - 100 %.

Do you want IT that not only runs smoothly but also noticeably drives the business forward – and do you enjoy taking responsibility? Then this role could be perfect for you.

In this position, you lead a small, motivated team and are the central hub between IT, service areas, and internal and external partners. Together, you ensure a stable and secure operation of our business applications and continuously develop them. At the same time, you actively drive automation and digitalization and take the lead on important IT projects – from the initial idea to successful completion. You work closely with the central group ICT and ensure that local requirements are optimally aligned with group-wide standards and services.

You think customer-oriented, communicate clearly and understandably – even to non-IT people – and keep an overview even when things get hectic. With your analytical, structured, and at the same time pragmatic approach, you actively contribute operationally, gladly take on responsibility, and shape a modern team culture where collaboration, openness, and willingness to change are lived.

• Leadership, coaching, and development of employees as well as promotion of a strongly service-oriented culture
• Active role as a sparring partner for service areas, ensuring customer proximity and aligning IT services with business needs
• Responsibility for the reliable operation of business applications and selected IT services
• Further development of IT and support processes for digitalization, efficiency, and customer satisfaction
• Planning and management of IT projects from initiation to successful completion, considering scope, time, budget, quality, and communication
• Responsibility for incident and request management as well as managing escalations in daily business
• Active participation especially in the automation and integration of processes and interfaces (e.g., with MS-SQL, .NET, Power Query, Webservices)
• Organization of training sessions as well as creation and maintenance of IT documentation
• Planning and control of IT costs as well as management of internal and external service partners including contract management
• Implementation of information security and data protection including creation and maintenance of policies and concepts

• Solid education in business informatics, computer science, or equivalent qualification
• Several years of professional experience as well as leadership experience
• Experience in managing IT projects, ideally related to business applications and ERP systems
• Ideally good knowledge of SQL and experience with databases; enthusiasm for data analysis and automation
• Very good oral and written communication skills in German
• High personal responsibility as well as a reliable and solution-oriented working style
• Strong willingness to also get involved operationally

• A responsible leadership role with real scope for design
• A committed team and supportive colleagues in a professional working environment
• Modern employment conditions (40 h/week, at least 25 days vacation, coverage of KTG and UVG contributions, UVG supplementary insurance, own employee pension fund, etc.)
• Internal training and development opportunities, as well as attractive employee discounts
• Flexible working hours, possibility for home office, and a centrally located workplace in Zurich Oerlikon (approx. 5 minutes walk from Zurich Oerlikon station)
  

Does this task appeal to you? Then we look forward to receiving your complete application via the "Apply" button below. Applications by email or post will not be considered.

For further information, Ms. Sabine Eichert is happy to assist you at Tel. +41 44 200 19 95.