Facility Services Manager in Healthcare

Facility Services Manager in Healthcare

At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.​

As the first point of contact for the customer, you are responsible for the flawless implementation of our housekeeping services on site. You lead your team to success with your knowledge and experience and inspire our customers with smooth and professional services.
Do you see yourself in a versatile, responsible, and demanding leadership position? Do you enjoy creating a neat, clean, and hygienic environment for patients and residents? Do you like to be one step ahead and act as a passionate service personality? Then we should get to know each other.

Your main tasks:

• You are the single point of contact for customers in healthcare and ensure appropriate customer care
• You implement the contractual services, mainly cleaning services, as well as individual solutions for customer-specific concerns
• You lead, supervise, and develop a team with two facility managers and around 50 cleaning staff 
• You are responsible for the operational and financial management of your hospital mandates with cost, personnel, and budget responsibility
• You are responsible for quality management as well as internal and external reporting
• You lead and accompany customer-specific innovation projects

Your profile:

• Completed vocational training in the field of hospitality, housekeeping, or facility management, HFP or HF advantageous
• At least 3 years of leadership experience in hospital or long-term care
• Experience in cleaning
• Business management knowledge
• High customer orientation, pragmatic and solution-oriented
• Strong communication skills, independent and resilient
• Strong social skills and an empathetic leadership style
• Good knowledge in the use of MS Office, especially Excel
• Very good German skills

Ready for us? We are ready for you.

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equal work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.